Xbox app stuck on launching for PC

Hello Tomm!

I am having the ecact same issue as above. I have tried all of the steps. I even had a microsoft agent remote to my computer and follow all of the same steps above. I was then told to refresh windows where i downloaded a file and refreshed by keeping files and data. That did not help either.

I have to be missing something.

Please help!

Kevin

Hello Jacob Awada,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having problem launching Xbox app in your device due to stuck up in launching or it is crashing. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Has there been any changes with the device before this issue happen?

3. Do you have third-party anti-virus enabled in your device?

4. What is the version of Windows you are using? To check, press Windows key + R and type winver in run dialog box and hit enter.

We agree that the troubleshooting steps perform were essential in resolving the issue. It seems that the issue persists after performing the steps. We can the following troubleshooting steps to help resolve the issue.

1. Try disabling third-party antivirus if there is any.

2. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

3. Uninstall and reinstall Xbox app.

Uninstall from settings

• Press Windows + I to open Windows Settings
  
• now go to Settings / Applications / Apps & features
  
• type Xbox app in the search box
  
• Click uninstall
  

Reinstall Xbox app from Microsoft Store

• open Microsoft Store
  
• Under apps, search for Xbox app
  
• click Get button to install
  
• wait for the application to completely download and install.
  

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Jacob Awada,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello ,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having problem launching Xbox app in your device due to stuck up in launching or it is crashing. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Has there been any changes with the device before this issue happen?

3. Do you have third-party anti-virus enabled in your device?

4. What is the version of Windows you are using? To check, press Windows key + R and type winver in run dialog box and hit enter.

We agree that the troubleshooting steps perform were essential in resolving the issue. It seems that the issue persists after performing the steps. We can the following troubleshooting steps to help resolve the issue.

1. Try disabling third-party antivirus if there is any.

2. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

3. Uninstall and reinstall Xbox app.

Uninstall from settings

• Press Windows + I to open Windows Settings
  
• now go to Settings / Applications / Apps & features
  
• type Xbox app in the search box
  
• Click uninstall
  

Reinstall Xbox app from Microsoft Store

• open Microsoft Store
  
• Under apps, search for Xbox app
  
• click Get button to install
  
• wait for the application to completely download and install.
  

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Tomm_A

1. This issue started 2 Months ago.

2. There had been no changes to my PC software or hardware wise around the time the problem occurred.

3. I have a 3rd party antivirus software called Malware bytes. But it does NOT do anything manually. I have to ask it to scan my hard drives.

4. At the start of this issue I was on windows 10. Because of how many solutions I had already tried, I upgraded to Windows 11 in hopes that it would fix the problem. It did not.



I have tried Uninstalling my antivirus but that still didnt solve the issue

2. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

3. Uninstall and reinstall Xbox app.

Uninstall from settings

• Press Windows + I to open Windows Settings
  
• now go to Settings / Applications / Apps & features
  
• type Xbox app in the search box
  
• Click uninstall
  

Reinstall Xbox app from Microsoft Store

• open Microsoft Store
  
• Under apps, search for Xbox app
  
• click Get button to install
  
• wait for the application to completely download and install.
  

I have tried this solution numerous times with no success. Do you have any other suggestions? Its a Microsoft product that I had to cancel my memberships with because the Xbox app wont launch. Ive been to numerous forums / support with no results. Spent numerous hours trying to resolve this issue a couple times a week in my spare time. Is there an expert I can contact who can personally resolve this issue?

Hello Jacob Awada,

Thank you for your prompt response.

If we may ask, have you tried disabling your Malware bytes and try launching Xbox app again? Some anti-virus may act aggressively preventing some apps to launch.

Additionally, try running the Xbox application as administrator. You can type Xbox app in the search bar then hit enter. Then right click and select run as administrator.

With regards to your questions about whom to contact to get personal assistance in resolving the issue, you can contact our live support channel since your issue is currently supported. We can also endorse this topic to other forum which specializes in providing support on issues related to Windows.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,