XBOX app stuck on launch

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few troubleshooting tips you can try to resolve your query:
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

I'm stuck at this step

"Now go to your Xbox dashboard and locate and launch "Xbox Music"."

I can't find that app! even on search.

Hello, AHMADALKABLAWI. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, I can suggest the following potential solutions.
(Skip the ones you already tried)

A. Run the Gaming Services repair tool and verify if the app works after that.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version” and follow the steps.

B. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.
Note: In case GamingServices can't be modified, skip that one.

C. Perform a clean boot in your PC, once restarted, try again.
You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

D. Disable temporarily your antivirus or firewall; this includes Microsoft Defender. Then, try again.

E. Connect your PC to a different Wi-Fi network, like a mobile hotspot, before trying again.

F. Change the DNS settings on your PC:

“Open Control Panel.
Click on Network and Internet.
Click on Network and Sharing Center.
Click the “Change adapter settings” option in the left pane.

Right-click the active network interface and select the Properties option.

Select and check the “Internet Protocol Version 4 (TCP/IPv4)” option.

Click the Properties button.
Select the “Use the following DNS server addresses” option.”

Then, for the primary address, insert 1. 1. 1. 1 and then this other one, 1. 0. 0. 1 for the alternate.
Restart your PC before trying again.

Note: You may want to try with 8. 8. 8. 8 and 8. 8. 4. 4 as well.

Reference link:
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

I'll look forward to hearing your feedback.

Regards,

Arturo.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I have tried all 3 solutions now and when I launch the xbox app I am still stuck with just the app having the black screen and the xbox logo in the middle pulsing.

That's not my issue it. The game launches but it is stuck with a message that says the game is still installing whether I open it through the Xbox app or directly through windows.