Xbox app sign-in window just opens and closes.

Wabiksay · Jul 21, 2020

Paid for a month subscription to the game pass and cant even get it to let me sign in on the app.

I click "Sign in", a blank window briefly appears and quickly closes.

Ive seen people mention tons of random fixed for this; Some claiming switching to military time fixed it, others saying unplugging their second monitor fixed it, but none of those suggestions do anything.

How do I fix this issue, or how do I get my money back?

:)

VincentRicher

Hi,

I have the same problem as OP, tried resetting/reinstalling XboxApp, using the link provided by a dev in another thread to make sure I had the right XboxApp, nothing works,
as soon as I use my mouse wheel to scroll up or down whenever I MOUSE OVER any of the game on the front page , XboxApp closes, funny thing is the app doesn't crash, it just closes and it's still in my apps in system tray.

Game pass is great and all, but if I can't access the app itself, not sure if I'll keep using it :/

I made a short video, hopefully that helps identify the issue, note that during the video, I realized the issue doesn't happen as much when the app is set to full screen, but happens consistently when it's a smaller window. It does feel like the app crashes
when loading too many web elements in one go, could be wrong though.

https://youtu.be/EGsGrctkdqU

EDIT: After messing around with the store some more, the issue happens consistently whenever I
MOUSE OVER any of the game on the front page, hopefully that helps in fixing this issue. I also uploaded another video on youtube for clarity.

HalbeargameZ

ive done all of these yet it still wont let me sign into either the xbox app or microsoft store, the sign in buttons do nothing, a window opens for about a millisecond then it closes again

Alric1122

for me the xbox beta PC app will open and when I click sign in, it signs me in with the correct account, and then I close the pop up window and the app is not signed in. I can hover over the sign in drop down and do it 500 times but it never actually lets
me sign in.

McLovin0759

When I open the xbox app it says connecting and does not stop,and when i close the window it says "we cant sign you i right now" error 0x40b

Lucas Lauer

Sorry, I did not saw in the video the first time I watched that when you clicked on Sign in it just kept closing the window.

Are you able to sign in to the Microsoft Store? If so, please download the Xbox Companion App. Sign in to it and then open the Xbox App. See if you are signed in to it too.

If you are signed in, try to launch Microsoft Flight Simulator. If you still get this sign in issue, please let me know.

Also, are you on the Xbox Insider Program? If so, for how long?

Xbox app sign-in window just opens and closes.