Xbox App sign in crashes

I have an issue with the xbox app its been going on for two weeks now when i get in the xbox app its always asking me to sign in as soon as i sign in the app crashes and it doesn’t let me log in

I just tried installing a second instance of Halo through Steam, instead of the Xbox app, and it crashed immediately after it had me sign into Xbox within the Halo app. Maybe it is a coincidence, or maybe there is something about my Xbox profile and Halo settings that are syncing. Open to any troubleshooting suggestions.

Edit: I guess that was a coincidence. I signed out, and was going to try and sign in with a new Xbox account and it crashed after I had signed out.

Hello, Ionascu. I'm Arturo, another community user, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, and based on the information you provided, I would like to suggest the following potential solutions:

A. Run the Gaming Services repair tool and then try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version” and follow the steps.

B. Right-click on the Windows button and select PowerShell (run as administrator)

Then, run the following command: (you may want to copy and paste the entire command)

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}.

This command can take a while to end, but when the process ends, you should be able to type in the PowerShell window.
After that, please restart your computer and try again.

C. Create a new local user on your PC. Then test again.

https://support.microsoft.com/windo...-windows-20de74e0-ac7f-3502-a866-32915af2a34d

I'll remain attentive to your comments.

Regards,

Arturo.

According to users, sometimes the Xbox app can crash due to certain messages in your inbox. ... After deleting
Xbox Live messages, make sure to log out of the Xbox app. After signing back in, problems with
the Xbox app should be fixed

Hey ! We are aware of the issue with the Xbox App and currently working to pass information to the appropriate teams. Please post back with the following information:

1) When you say crashing on startup, are you seeing any UI before the app crashes? If so, what screen are you seeing right before it crashes?

2) Upon uninstalling and reinstalling the Xbox App, which of the following is happening?

a. Does it give you an option to sign in, and you can type in your account information before it crashes?

b. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?

c. Are you not even getting any UX before it crashes?

3) If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your
device or whether it is specific to your account before we can proceed further.

4) If you are willing to share the e-mail address (please do *not* send your password) that you normally use to log in with, we would like to investigate if there is anything unusual about the settings of that account.

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

When I start the app I only see the Xbox logo and then it instantly crashes. I've tried uninstalling and reinstalling the app plus running the updates but it still crashes. Would you like my email address?