Xbox app sees Xbox One console, but doesn't connect

Discus and support Xbox app sees Xbox One console, but doesn't connect in XBoX on Windows to solve the problem; The Xbox app on PC sees the Xbox one console, but when I try to connect, it says "We couldn't connect to your console. Make sure your console is still... Discussion in 'XBoX on Windows' started by KomikalKanteen, Jun 2, 2019.

  1. KomikalKanteen
    KomikalKanteen Guest

    Xbox app sees Xbox One console, but doesn't connect


    The Xbox app on PC sees the Xbox one console, but when I try to connect, it says "We couldn't connect to your console. Make sure your console is still on and connected to the same network as your device." I have restarted the PC and the Xbox, as well as
    the WiFi network they are both connected to. I have unplugged the Xbox One power brick for two minutes to no avail. I have looked in forums and a few other people seem to have this problem, but none of them have found a solution. I am just at a loss here.

    :)
     
    KomikalKanteen, Jun 2, 2019
    #1
  2. Hoagy76 Win User

    Xbox app sees Xbox One console, but doesn't connect

    At one time I had the same problem.

    I renamed my Xbox to something different and it started working.

    I do have multiple XB's and they all have a different name.
  3. KomikalKanteen Win User

    Xbox app sees Xbox One console, but doesn't connect

    Thank you for your response. How exactly would I go about uninstalling the app? When I right-click on it and go to settings, the uninstall button is grayed out. I also don't see anything about it in the app itself.
  4. KomikalKanteen Win User

    Xbox app sees Xbox One console, but doesn't connect

    Thank you for your response. I had forgotten to mention that I had never been able to add it, it has done this from the very beginning.
  5. Geth Win User

    Xbox app sees Xbox One console, but doesn't connect

    Changing the Xbox console name will make it reconnect. You just have to manually do it with the app.
  6. Edgarour Win User

    Xbox app sees Xbox One console, but doesn't connect

    you could delete and reinstall the application, be sure to delete the cache
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Xbox app sees Xbox One console, but doesn't connect

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