Xbox App says "Preparing" when installing a game, allocated the disk space and then the...

Hi KiallThompson-Lane,

Welcome to Microsoft Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We are sorry to hear that you are having issues installing games on Xbox app for Windows 10. There is a known issue in which you can check on Known Issues for Game Launches (November 2021) regarding Xbox app game installation.

Here is the update (as of the moment this reply is posted):

Xbox App (PC)

• Players experiencing issues updating games within the Xbox App on PC
  
  • Some recently released games on the Xbox App for PC are not reflecting the correct update. If you encounter an issue updating a game within the Xbox app or indicates that an update is required, but the Xbox app does not show one available, use the Windows 10 Store to download and install the update.
    
  • To Update your game Via the Windows Store, click on this link for guidance. Get updates for apps and games in Microsoft Store
    
  • After your games finish updating, launch the Xbox App on PC, and your game should now launch normally from within the Xbox App
    

Thank you for understanding.

Kindly let us know, if there is any misunderstanding of our description by sending us a reply.

We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,



Xbox Forum Moderator

Microsoft Community

why when im installing sea of thieves in disk D, im also loosing space in Disk C? what mess of app is this?

i dont want the windowsapp and program file randomly in DISK D I WANT ORGANIZATION AND I WANT THEM INSIDE A COSTUM FOLDER, HOW HARD IS FOR MICROSFT TO UNDERSTAND AND IMPLEMENT SUCH SIMPLE THING? DIDNT MICROSOFT CREATE WINDOWS? HOW THE F ARE YOU GUYS SO LIMITED? bro i swear, windows is installed in DISK C, xbox app autmatic install in DISK C, i change game installation location to DISK D and it creates these foulders Windows App and Program File. Now that we are at it, when im installing a game in DISK D it is also taking space from DISK C explain this

Hi, Devilchildz! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

This space is likely being occupied by the game you have installed on the console's internal storage unit, specifically, by the game's "Reserved Space" section. This would explain why your missing 2.6 GB were cleared when you performed a factory reset, and why they were occupied again a few hours later.

"Reserved Space" could be defined as extra space a game allocates to hold game updates, patches, and even Mods (only some games support Mods). This space is automatically allocated every time you launch a game that requires it, and its size usually varies depending on the game you are playing.

For example, if I launch Halo Infinite right now and then go to My games & apps > Halo Infinite > Manage game and add-ons > Saved Data > it will show the game has allocated 4.0 GB.

• To see if it's your game's reserved space taking up the missing space, go to My games & apps > Highlight your game > Manage game and add-ons > Saved Data.



I'll be looking forward to your reply.

Best regards.

I can install games that dont open the xbox app like candy crush, but some links refer me to the xbox app and even starting downloads from there fails. When it starts preparing/downloading from xbox app, the windows store continues saying "install from xbox app" and doesnt give the stop square button like other apps.