Xbox App says it recognized a game everytime I open it.

PvtDonutDJ88 · Sep 22, 2023

Windows 10, with Steam, Epic Games, GOG, EA, Battlenet, Ubisoft, and the Xbox App installed, with various games.

I've uninstalled all my games to try and see what game it recognizes to no avail.

I've also tried following this tutorial:

https://answers.microsoft.com/en-us...-library/6c460902-28a4-424b-9e4b-c0c10aed1d51

And it gave me Minecraft and Solitaire all of sudden said installed (which weren't before).

After removing them, I still get the notification. I just want it to go away, and not have an unread notification evey time I open the Xbox App.

Here's a pic:

:)

PvtDonutDJ88

I followed your instructions and after logging in again, I close out of the app and then re-open it and the notification comes back.

With both the reset and re-installing the app.

Rodelio P.

Hi PvtDonutDJ88!

Thanks for getting back to us and apologies for the delayed response as I have been out of office.

We truly appreciate your cooperation here. If that's the case, I would highly suggest you contact our live Microsoft support team for further assistance. As they will be able to provide you with more troubleshooting. To contact live support, please follow the guide below:

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Hope this helps!

Regards,

RodelioP.

Rodelio P.

Hi PvtDonutDJ88!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing this issue with the Xbox App. One possible solution is to try resetting the Xbox App. To do this, follow these steps:

1. Press the Windows key + I to open Settings.

2. Click on Apps.

3. Scroll down and find the Xbox app.

4. Click on the Xbox app and select Advanced options.

5. Scroll down and click on Reset.

This should reset the Xbox App and hopefully resolve the issue. If the issue persists, you can try uninstalling and reinstalling the Xbox App.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

DIDNTseeUcoming

Yes, the issue is that even if you set it to shut down after 1 hour of inactivity, the Xbox recognizes the open TV app as a running program so even though the TV is off with a sleep timer that app is open and Xbox recognizes that open app as activity so
it will stay on for days and days regardless of what settings you have on your Xbox. Very frustrating!!! If the TV is off that is inactivity right??? With Xbox, no!!! I don't care what your doing, if the TV is off that is inactivity. Thus why I say add a
sleep timer setting or change what Xbox views as inactivity.

T4C000C4T

I'm having the same issue. As well as my Xbox app not truly recognizing I have a Game Pass subscription, with that none of my games will open.

Xbox App says it recognized a game everytime I open it.