Xbox App reset itself

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Strange, given the problem you are having I suggest you try the solutions below, please.

Solution 1:

Go to Windows Settings

Applications

Applications and Features

Search for the Xbox app

Click on it

Advanced options

Tap repair

- If that doesn't solve the problem, do the same procedure again, but this time click on restore.

Solution 2:

Uninstall the Xbox app

Restart your pc

Install the Xbox app from the Microsoft Store

*Thank you in advance for contacting, I hope this can help you.

Try reset settings in xbox itself. Will delete your account but not games.

I did reset it via apps and features dont know if there is a reset in the app itself havent found one.

So my accounts GOLD subscription and Achievements Are all gone AFTER THIS UPDATE ... please help im going to smash my xbox if everything is gone

Wish they would’ve sent out a notification or something. It freaked me out. If they would’ve notified me and been like “oh to fix one of our updates we need to reset your console” then at least I would’ve known what was going on.

They sent out a notification. Please check the
Xbox Wire often for information about the new release notes (among other things).

The specific release note that warned about the console refresh to factory defaults was announced here: https://news.xbox.com/en-us/2018/07/08/new-preview-alpha-skip-ahead-1810-system-update-7-8-18/

Hi there,

Thanks for the reply. In order to keep if from happening in the future, make sure you are connected to the network.
Saved games are automatically stored in the cloud while you're connected to Xbox Live. You don't have to select cloud storage. If you sign in to a different Xbox One console, your saves are available from that console when you sign in with your Xbox profile.

If you disconnect from Xbox Live while playing a game, you can continue playing. If you're not connected to Xbox Live when you leave a game, your game save won’t be uploaded to the cloud. You must connect to Xbox Live before you can use
the game save on another console. When you connect to Xbox Live, your game save will be uploaded to the cloud.

Hope this helps.