Xbox App - Remote Connect Troubleshooting

I'm Samy an independent advisor.

Welcome to the community. How are you?

Have you tried resetting your console to factory defaults?

Reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your email and password.***

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

Hi Rishi,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that you're having issues with Remote play.

Your Xbox may not be in "Sleep" mode, which is necessary for remote play capabilities, or you may not have enabled the remote features in your console settings if "remote play" is not available. Check your console settings under "Profile & system > Settings > Devices & connections > Remote features" to ensure it's enabled

Here's the official support article about Xbox remote play, kindly see this for all available troubleshooting steps:

https://support.xbox.com/en-US/help/games-apps/...

Regards,

Alvaro

Hello DJyoungboy,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are experiencing issues with remote gaming on your Xbox Series S. Let us help you get to the bottom of this.



To troubleshoot this issue, please ensure that your Xbox Series S is connected to the internet and that your friend's internet connection is stable. Additionally, make sure that your Xbox Series S is set up for remote gaming by following these steps:



1. On your Xbox Series S, go to Settings > Devices & connections > Remote features.

2. Make sure that the "Enable remote features" option is turned on.

3. Under "Xbox app preferences," make sure that the "Allow connections from any device" option is turned on.



If the issue persists, please try resetting your Xbox Series S and your friend's internet connection.

For your reference, you may check the article for your reference: Troubleshoot remote play gaming | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hi Nomad!

Sorry to hear about what happened. Let's see what we can do about that here.

Let's try to restart your remote play connection:
- Open the Xbox app on your device, and then select your console from the list to start a remote play session.
- From your connected device, press the Xbox button to open the guide, and then go to Profile & system > Power > Restart console.
- After the console restarts, start a new remote play session to confirm that your audio issues have been resolved.

Don't forget to check this setting from your console too:
Press the Xbox button on your controller to open the guide.
Go to Profile & system > Settings > Devices & connections > Remote features.
Select the Enable remote features checkbox.
Under Power options, select Sleep.
Note: If your console power mode isn't set to Sleep, remote play won't work.

Check this link here for more troubleshooting steps https://support.xbox.com/help/games-apps/troubl...