Xbox app profiles.

Ryan Deakin · Apr 4, 2023

I was trying to log into the Xbox app on my phone for the first time, but I accidentally made a new Xbox profile with the same email as my main one and logged in with that. I can’t log into my main Xbox profile on my phone because the email is being used for a different profile at the same time. Any solutions?

:)

FabryZio3

Hey there

Just a question, why you don't use the same profile for everything?

WintaNinja149

Because the game I'm hosting a dedicated server to play the game with my friends and to do that I need 2 different accounts with the game on so that one is the host and one I use for playing

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Ryan, this is strange, because if your original account is active it is impossible to create another equal account with the same email, the system would warn you that there is already an account with the same name.

Click on the link below and see if you can log into your orifinal account that you had before.

https://account.microsoft.com/

Ricardo Lechuga

Hi ZemagSK! My name is Ricardo an independent advisor ready to help you with this situation!

Currently the games are linked to the profile signed into the Xbox app, not on the Xbox companion app, change the profile trough the Xbox app and that should solve the issues

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Open the Xbox Companion App on your PC.

Click on the profile icon or your account picture in the top right corner of the app. This should open a drop-down menu.

From the drop-down menu, select "Sign Out" to log out of the current profile.

Once you're signed out, click on the profile icon again, and this time, select "Add or switch" to add or switch to a different profile.

You should see a list of available profiles associated with your Microsoft account. Select the profile you want to use or sign in with.

If you're not seeing your correct profile listed or if the Xbox Companion App still automatically logs you into the unintended profile, you can try the following additional steps:

Completely close the Xbox Companion App by right-clicking on its icon in the taskbar and selecting "Close window" or "Quit."

Open the "Settings" app on your PC by pressing the Windows key + I.

Navigate to "Apps" or "Apps & features" in the Settings.

Find the Xbox Companion App from the list of installed apps and click on it.

Click on the "Advanced options" link.

In the Advanced options, click on the "Reset" button. This will reset the app and clear any saved data.

Once the reset is complete, launch the Xbox Companion App again and try signing in with your correct profile.

Xbox app profiles.