Xbox App powering on but not connecting to console

GhostGL · Mar 8, 2018

The Xbox app isn't connecting to my console now. Just the other day I was playing it (I'm pretty much always streaming when I play). But then just last night it'll only power on the console. It'll say connecting then it goes back to connect and just says
we couldn't connect to your console. I didn't change anything on the console in settings etc. I thought about just having the app forget the console then trying to reconnect. But was worried it wouldn't even find it if I did. It's a wired connection.

:)

Mister Maka · Mar 8, 2018

Console Not Powering On/Powering On But Shutting Down Immediately

Hey there Zomb0id.

I'm afraid we don't have any information to share with this. Opening up an Xbox One console voids the warranty and is not recommended. If you've tested with multiple power supplies/outlets we recommend setting up a repair or replacement for the console as the
issue appears to be on the console side rather than the power supply. Thanks a ton for your understanding!

Zomb0id · Mar 8, 2018

Console Not Powering On/Powering On But Shutting Down Immediately

Hi, I've worked on several and I'm not kidding when I say several Xbox One's and as much as I figure this to be a stretch and knowing the possibility of getting some answers is very low, but what can I look at to be the cause of
these problems? When you guys get returned defective consoles with these issues, do you even repair them or just say, "f*** it, these are bad, send them a different one".

It isn't the power brick, it isn't the power cord, the outlet. The faceplate, the RF Module Board, none of it. And I know because I have a plethora of spare accessories/parts to test. Is this a repairable problem that obviously you haven't shared with anyone
('cos there is literally no answers on Google) who has contacted you about it wanting to know or is there simply no way around it? Thanks.

Wilfred Mac · Mar 8, 2018

Hi,

Having a corrupted profile is one of the potential reasons why your Xbox app is not properly connecting to your console. To rectify this kind of concern, we recommend that you perform all the troubleshooting steps provided on the link below:

Troubleshooting Xbox app game streaming on Windows 10

For additional troubleshooting, you may follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove conflicts with an app from Microsoft Store. To proceed, you may click the link below:

Click here

Step 2: Reset Xbox app settings:

Click Start and click Settings.

Select System.

Select Apps & features.

Find the Xbox app and click Advanced options.

Click Reset. Restart your device so that the changes can take effect.

Launch the Xbox app.

Kindly update us with the results.

GhostGL · Mar 8, 2018

Hi,

Having a corrupted profile is one of the potential reasons why your Xbox app is not properly connecting to your console. To rectify this kind of concern, we recommend that you perform all the troubleshooting steps provided on the link below:

Troubleshooting Xbox app game streaming on Windows 10

For additional troubleshooting, you may follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove conflicts with an app from Microsoft Store. To proceed, you may click the link below:

Click here

Step 2: Reset Xbox app settings:

Click Start and click Settings.

Select System.

Select Apps & features.

Find the Xbox app and click Advanced options.

Click Reset. Restart your device so that the changes can take effect.

Launch the Xbox app.

Kindly update us with the results.

Tried it, then tried step 2, now it's sitting at add console, it sees my console but again just says it can't connect.
Click to expand...

Wilfred Mac · Mar 9, 2018

Thanks for the update. Let us further isolate your concern, by uninstalling and reinstalling the Xbox App. To proceed, you may follow the steps below:

Uninstall and reinstall the Xbox app

Type powershell into the Start menu or Taskbar search box, right click it and choose "Run as administrator".

PowerShell will be opened as administrator.

Type or copy-paste the following command: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Wait till the process is done and then type "exit" to close PowerShell.

Then restart your computer and reinstall the Xbox app from Windows Store.

Let us know how it goes.

GhostGL · Nov 2, 2018

Thanks for the update. Let us further isolate your concern, by uninstalling and reinstalling the Xbox App. To proceed, you may follow the steps below:

Uninstall and reinstall the Xbox app

Type powershell into the Start menu or Taskbar search box, right click it and choose "Run as administrator".

PowerShell will be opened as administrator.

Type or copy-paste the following command: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Wait till the process is done and then type "exit" to close PowerShell.

Then restart your computer and reinstall the Xbox app from Windows Store.

Let us know how it goes.
Click to expand...

Man, I looked it up on Youtube, simple solution, just did what this guy said in his video, change console name and it connected like that.

Wilfred Mac

Hi,

Having a corrupted profile is one of the potential reasons why your Xbox app is not properly connecting to your console. To rectify this kind of concern, we recommend that you perform all the troubleshooting steps provided on the link below:

Troubleshooting Xbox app game streaming on Windows 10

For additional troubleshooting, you may follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove conflicts with an app from Microsoft Store. To proceed, you may click the link below:

Click here

Step 2: Reset Xbox app settings:

Click Start and click Settings.
Select System.
Select Apps & features.
Find the Xbox app and click Advanced options.
Click Reset. Restart your device so that the changes can take effect.
Launch the Xbox app.

Kindly update us with the results.

Wilfred Mac

Thanks for the update. Let us further isolate your concern, by uninstalling and reinstalling the Xbox App. To proceed, you may follow the steps below:

Uninstall and reinstall the Xbox app

Type powershell into the Start menu or Taskbar search box, right click it and choose "Run as administrator".
PowerShell will be opened as administrator.
Type or copy-paste the following command: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage
Wait till the process is done and then type "exit" to close PowerShell.
Then restart your computer and reinstall the Xbox app from Windows Store.

Let us know how it goes.

GhostGL

Hi,

Having a corrupted profile is one of the potential reasons why your Xbox app is not properly connecting to your console. To rectify this kind of concern, we recommend that you perform all the troubleshooting steps provided on the link below:

Troubleshooting Xbox app game streaming on Windows 10

For additional troubleshooting, you may follow the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove conflicts with an app from Microsoft Store. To proceed, you may click the link below:

Click here

Step 2: Reset Xbox app settings:

Click Start and click Settings.

Select System.

Select Apps & features.

Find the Xbox app and click Advanced options.

Click Reset. Restart your device so that the changes can take effect.

Launch the Xbox app.

Kindly update us with the results.

Tried it, then tried step 2, now it's sitting at add console, it sees my console but again just says it can't connect.

GhostGL

Thanks for the update. Let us further isolate your concern, by uninstalling and reinstalling the Xbox App. To proceed, you may follow the steps below:

Uninstall and reinstall the Xbox app

Type powershell into the Start menu or Taskbar search box, right click it and choose "Run as administrator".

PowerShell will be opened as administrator.

Type or copy-paste the following command: Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Wait till the process is done and then type "exit" to close PowerShell.

Then restart your computer and reinstall the Xbox app from Windows Store.

Let us know how it goes.

Man, I looked it up on Youtube, simple solution, just did what this guy said in his video, change console name and it connected like that.

Mister Cazador

Hi there,

To clarify, when your Xbox One X console is powered off, are you seeing the ability to connect to your Xbox One X console? We tested this on our end while the console was set to Instant-On power mode, and there is no option to connect to the console while it
is powered off and the SmartGlass app does not retain the connection to the console while the console is not powered on.

For NAS specific issues, we'd recommend creating a new Support thread as that may lead down a different path of troubleshooting steps.

Xbox App powering on but not connecting to console