Xbox app on windows won't download to external hdd

Hello,

Thank you for contacting the Xbox Support forums. I understand that you are unable to download Halo MCC to your external HDD. Before suggesting a few tips below, have you confirmed if your Windows device/Xbox app have the latest updates? This will often time resolve errors like this for users.

If not, there are great suggestions in this thread from users that seem to be having a similar error: Xbox PC app doesn't allow me to install games on external hard - the suggested fix is ensuring your external drive is set as NTFS. It's important to note that following these steps WILL erase all content on the drive.

Please let me know if this resolves the error. If it does not, I will assist you with reporting this to our support team.

Thank you!

-Tali

Alright, thanks for the information!

I'd like you to try some very specific troubleshooting steps to further narrow down where the issue lies.

First, let's try reformatting your external HDD by following the steps below:

• Move your media files off of the external HDD so you will not lose them.
• Reformat the external HDD to NTFS on a Windows PC.
• Move the media files you wish to have back onto the external HDD.
• Uninstall the Media Player app.
  
• Hold the power button on the Xbox One console for 10 seconds, or until the unit fully shuts down.
  
• Reinstall the Media Player app.
  
• Plug the newly formatted external HDD back into the Xbox One console with a different USB 3.0 cable (if possible) and verify if the issue persists!
  

Be sure to follow each step in that order! If the issue persists after trying the steps above, the next step will be to try a different USB 3.0 external HDD to see if the issue persists on multiple eternal HDD's.

Try each of those steps above, along with a different external HDD, and post back the results so we can narrow down the issue further and help you get this sorted!

Thanks!

I had support chat with Xbone support team about external hdd issues such as moving certain content.

Certain content just would not install or move to the external hdd. My external hdd is Lacie Rugged Mini 2TB USB 3.0 (tested fine on both MACs and PCs) before formatting on Xbox One for Games and Apps.

Once a game or app does not install externally it would not move to the external hdd.

My 360 moves games or apps almost always successfully.

This externally hdd moving issues along with certain games and apps not installing on it is causing major headaches. I also already tested with another brand which as tested on both MACs and PCs fine but with Xbox One it is becoming an issue.

I believe it is a combination of digital rights management, account issue, along with Xbone system software.

Hi! Are you talking about PC or Xbox?

If you can't find the folder by entering the HDD, you can still use an external app to download your clips from your account

Hello everyone

I am really glad that you won't have to re-install games if your Xbox One goes bad

I am going to have to transfer all of my installed game stuff to my External HDD when I eventually get it

Can I transfer the stuff from the Xbox One HDD to the External HDD without having to delete the game and re-install it to the External HDD?

Have a nice day or afternoon or night everyone