Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in

Discus and support Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in in XBoX on Consoles to solve the problem; Title really says it all. I have been trying since installing Windows 11 about a month ago to get this working. This is the message that shows:... Discussion in 'XBoX on Consoles' started by Simon Erlic, Nov 16, 2021.

  1. Simon Erlic
    Simon Erlic Guest

    Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in


    Title really says it all. I have been trying since installing Windows 11 about a month ago to get this working.

    This is the message that shows:


    Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in [​IMG]


    At first it wouldn't show the login window, but after toggling between a MS and local Windows account, it now it says "You're not connected to the internet" and refuses to elaborate. I've been on pretty much every help page out there on this topic, but all of the instructions seem to be for either older versions of Windows or for the Xbox itself. To make things quicker, here are the things I have attempted:

    • Restarting (of course haha)
    • Going to "C:\Users\simon\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker" and deleting the folder contents
    • Doing the same as above, but for all "TokenBroker" folders
    • Uninstalling my VPN
    • Resetting/Flushing my DNS settings
    • Checking to see if the Xbox services are running on the PC, and starting them if not
    • Switching from a MS Windows account to a local account
    • Uninstalling/Reinstalling the Xbox app
    • Resetting/Repairing the app through Windows settings
    • Running WSreset.exe
    • Running "sfc /scannow" (no issues)
    • Logging out of my MS account completely and logging only into the Xbox app
    • Logging in through the Xbox gamebar (same issue as with the standard Xbox app)
    And I'm sure I'm missing a few things too.

    I'm currently running Windows 11 Version 21H2 (OS Build 22000.346), have no updates pending, and am logged in with no issues on my MS account.

    Has anyone else fixed this? Because I swear to god if I have to reinstall Windows for the 100th time because of some aspect of the Windows Store breaking, well, I don't know what I'll do- because I think this debacle makes it the 6th time that Windows has broken for literally 0 reason. I don't do anything crazy with my PC, just game, stream, edit Word docs for school- heck this is a decently fresh install, after starting completely fresh a month ago, so IMHO it's pretty unacceptable for the world's leading OS to be so broken for literally 0 reason over and over and over again.

    At this rate I'm literally giving MS about one or two more mess ups before I finally switch to Linux for good, because at least it allows me to get my hands dirty and actually fix the problem.

    Anyways, sorry for the rant. I just think that spending an entire day troubleshooting for a gaming app to be able to log in, in 2021, is kinda insane- and I really would prefer not to reinstall Windows, as its extremely tedious installing, logging in, and configuring the same 15-20 programs over and over again.

    Any potential fixes or recommendations would be greatly appreciated!

    Thanks,

    Simon

    :)
     
    Simon Erlic, Nov 16, 2021
    #1
  2. nguyenlnp Win User

    Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in

    I'm having this exact same issue. Tried everything I could find on the internet but still ...

    Have you got any luck?
  3. Jamie1993 Win User

    Xbox Windows 11 - You're not connected to the Internet

    Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

    Have you tried restarting your PC and Internet?

    Thanks

    Jamie
  4. Rhain64 Win User

    Connecting to Xbox Live on Windows 8

    I have windows 8 and there is an app for Xbox games. I can download games and it let me create an account through my Microsoft account. The app says I am signed in and when I go to play the game it says I need to sign into xbox and when I hit connect it
    then says that cannot connect to Xbox at this time check internet connection. I have all the correct ports open. I have unloaded and reloaded the app. Microsoft said till they have an update to solve this I would have to redo the whole windows 8 because this
    app is imbedded in windows 8.
  5. Nilay Bhattacharjee Win User

    Windows 11 Xbox App says I'm not connected to the internet when I try to sign in

    Hello Lunchbag R,

    I'm Nilay and I'll be glad to answer your query today.

    I would recommend you connect your device to a different network to check the issue if not with your provider somehow. If you have a mobile/cell phone that has hotspot capabilities, you can check the connection using this.

    If issue still persists, then please run through each of these troubleshooting steps here:
    https://support.xbox.com/help/hardw...server-connectivity-xbox-app-displays-blocked

    Good Luck
    Regards
  6. Miguel Molina O Win User

    Windows 11 xbox app says i'm not connected to internet

    Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

    Please do the following troubleshooting to fix the issue with your controller

    Xbox network server connectivity on Windows is blocked

    https://support.xbox.com/en-US/help/hardware-ne....

    If you have any trouble following any steps or the issue persists let me know!

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Thema:

Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in

Loading...
  1. Xbox App on Windows 11 says "You're not connected to the internet" when attempting to sign in - Similar Threads - App Windows says

  2. February 4, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.73.0] & Game Bar for Windows...

    in XboX Insiders
    February 4, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.73.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: February 4, 2026...
  3. February 2, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.71.0] & Game Bar for Windows...

    in XboX Insiders
    February 2, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.71.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: February 2, 2026...
  4. January 28, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.68.0] & Game Bar for Windows...

    in XboX Insiders
    January 28, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.68.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: January 28, 2026...
  5. January 26, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.65.0] & Game Bar for Windows...

    in XboX Insiders
    January 26, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.65.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: January 26, 2026...
  6. January 22, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.64.0] & Game Bar for Windows...

    in XboX Insiders
    January 22, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.64.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: January 22, 2026...
  7. January 16, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.59.0] & Game Bar for Windows...

    in XboX Insiders
    January 16, 2026 - PC Gaming Preview - Xbox PC App [2602.1000.59.0] & Game Bar for Windows...: Hey Xbox Insiders! A new version of the Xbox PC App on Windows has been released for users enrolled in the PC Gaming Preview. Check the release notes linked below to learn more: January 16, 2026...
  8. Why does the Xbox app on my Windows PC say I have no internet, even though my connection...

    in XBoX on Consoles
    Why does the Xbox app on my Windows PC say I have no internet, even though my connection...: StartFragment Hello, I’m trying to sign in to my Xbox account on the Xbox app for Windows, but it keeps saying that I don’t have an internet connection. My internet works fine for everything...
  9. Windows 11 Xbox App says I'm not connected to the internet when I try to sign in

    in XBoX Accessibility
    Windows 11 Xbox App says I'm not connected to the internet when I try to sign in: I've tried a number of fixes now and no matter what I do, the Xbox App will not let me sign in. I consistently get a page that says "You're not connected to the internet. Check your connection and...
  10. Windows 11 xbox app says i'm not connected to internet

    in XBoX Accessibility
    Windows 11 xbox app says i'm not connected to internet: When I open the Xbox app in Windows 11 and i try to sign in it says "Your not connected to the internet" no other application has this problem 58079081-c072-4d40-9707-538564e5df76