Xbox App on Windows 11 PC keeps asking me for a code to sign in, but is not sending me a code.

Bear Child · Feb 28, 2025

Hey - I am trying to log into the Xbox app on my PC but it says:

"Use Windows Hello with your account.

To easily and securely access apps with [my email address}, you need to set it up with Windows Hello, Fingerpirnt, or Pin.

If you already have it set up, we will automatically add it for this account. You may be asked to re-verify with Windows Hello."

My only option is to click "OK" which then says:

"Because you are accessing sensitive info, we'll send a code to [my email address] to verify your identity."

I click "Send code" but no code comes through to my email. I have no idea what Windows Hello even is. Usually, to log in to this email, it sends a code to my main email address which is different from the one I use with my Xbox account. But no code is going there either. Not that it would, as it specifically tells me it's sending a code to my Xbox email.

Any ideas?

:)

Alvaro A-

Hi Bear,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues logging in to Xbox App. I understand that you don't receive the security code that's being sent to your email.

Please check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com?

If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

To get your verification code:

Using a browser in privacy mode, sign in with the first account. This lets you stay signed in to both accounts at the same time.

When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window.

Open a new window in privacy mode. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. If you're using a different browser, check that browser's help for info about privacy mode.

In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. Copy or write down the verification code from the message.

Return to the window that is asking you for the verification code. Enter the code and follow the instructions.

Regards,

Alvaro

JakubFerov

I have problem with my Xbox App and Game Services... It still show me error code 0x80080005, but nothing from this does not help me... I have Windows 11 Pro...

xNSHD

im going space it doesny work for me all it asks is for my other email sends me a code then I put the code in but because I have to sign out of my xbox acc to go on my security account to check what the code is then the code doesnt work.... any help

LonestarROB1

Different code but same problem. Can log into Xbox.com fine but can't log into Xbox One, Windows 10 Xbox app, or the Mobile app. Keeps asking for password over and over and over...

Error code 0x80048820

Kimmy_24

Try signing in at account.live.com/reputationcheck.

Add your phone number, and then select Send code.

Get the code from the text message sent to your phone, enter it on the webpage, and select Submit.

Restart your PC then sign out of the Xbox app, and then sign back in.

Xbox App on Windows 11 PC keeps asking me for a code to sign in, but is not sending me a code.