XBOX app on Windows 10 wont recognize XBOX wired controller for XBOX or Windows 10

Hello there Denise,

We understand that you're experiencing an issue concerning the inability to use your PowerA wireless controller on your Windows 10 PC.

Considering the controller is a 3rd party item, this may be due to an incompatibility related matter to which the controller is hindering the recognition onto the PC.

As previously stated, Xbox One controllers are intended to be plug in and play devices, to which drivers are almost always automatically updated on the PC.

It might be best to reach out to PowerA in regards to this inquiry, just to ensure that the device is fully compatible.

Best wishes!

Here is what the box says:

PowerA XBOX one officially licensed for Xbox one and Windows 10

Enhanced wired controller

Connect the controller via supplied usb cable to Windows 10 computer. Previous versions of Windows will automatically download and install drivers for the controller.

I tried all 6 usb ports, restarted, looked in Device Manager (no controller), updated computer, visited the web site, no help there.

Tried a different cable. Re downloaded the Xbox app from Microsoft store. The app says it can not sign me in. Try again later.

Thank you for any help you can provide.

Denise

Is it an Xbox One or Xbox 360 controller?

The Xbox One controller is a plug and play device. If the Windows 10 PC can't detect the controller, it may be due to Windows not automatically updating the controller's drivers. To update your Xbox
One controller on Windows 10, kindly visit this
link and follow the steps provided.

We also recommend checking if there are updates available for your Windows 10 device. See

How to get software and driver updates for Windows 10 for the steps.

Refer to this
link for additional information on how to connect an Xbox One Wireless Controller to a Windows PC.

I have a VERY similar issue... i think you are talking about a wired 360 controller, but I am more specifically talking about a wired 360 guitar (controller). mine also is recognized by windows 10 as a 360 controller (not a guitar), and despite everything I do with them (i have 2)... it will not work on my xbox 1 x through windows 10 (and the xbox companion app built into windows 10). I was able to get my xbox 1 wired regular controller to work using windows 10. if you find an answer, please let me know, it will likely fix my issue as well, even though my issue is slightly different