Xbox app on Windows 10 will not let me load games

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

A while ago we received reports similar to yours, where it was possible to solve the problem by performing the solutions provided in the articles below. You can see that the solutions helped other people, hope this helps you too.

https://answers.microsoft.com/en-us/windows/for...

https://appuals.com/how-to-fix-error-code-0x87e...

*Thank you in advance for contacting us, and I'm sorry you're having this problem.

Hello Lattuf,

Thanks for posting on the Xbox forums. We understand that three of your games on Windows 10 are stuck on a loading screen when you launch them. Are the other two games that have the issue from Xbox Game Pass? We recommend making sure that

Windows 10 is up to date. Also, we have a support article that provides troubleshooting for

gameplay issues on Windows 10. Be sure to let us know the results Lattuf!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this UKCOALMINER69

Sorry to hear that, please try this:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and give it a new try.
-----
If maybe the issue persists I can advise you another things:

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Hi there!

Thanks for reaching out! I'm sorry to hear about the issue with the Xbox app. Corrupted data may cause the app to
not to work properly.



Here are two steps on how to isolate system issues:

• Method 1erform a clean boot, this helps eliminate software conflicts that occur when you install
  a program or an update or when you run a program in Windows 10. Here is the
  link on
  how to perform a clean boot.

• Method 2:
  Here is a
  link
  on how to download Apps Troubleshooter.

Try this and let us know the results.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Press the Windows Button then type Services.
Right-click over the Services App from the list of results.
Then select Run as Administrator
Scroll to the bottom and find the following services:
IP Helper
Xbox Live Auth Manager,
Xbox Live Game Save,
Xbox Live Networking Service,
Gaming Services.
Do this with each of the services listed above.
Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic.
If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes, restart your PC and try again, please.