Xbox app on windows 10 stuck on the loading screen

its a computer but i have the xbox app on in windows 10
tried troubleshooting but nothing is happening
no error message just stuck on loading screen

Having the same problem as hungryfatbear, app starts to load, stuck at a green screen. Its the 11. version and this only started after the latest windows 10 update.

Hi Obiben27,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

I’ve carried out some research and discovered the YouTube link below which is very recent. Can I ask you to follow the instructions in the video:-

https://youtu.be/0ztTR_631s0

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim

hi, well i realize that these tutorials are for minecraft launchers windows 10, and the xbox identity provider app i was triying to say that THESE tutorials required that, but when i installed the minecraft launcher windows 7 in windows 10 and i logged with a microsof account, it redirect me to the xbox app, but in the windows 7 pc is stuck in the loading screen, and the xbox app is for windows 10, BUT i realize that the app says that i cant use xbox in windows 7 after the march 2019 update, so that means i should install a older version of xbox or i should do what did you say?

Hi,

There is a possible glitch on your Xbox app server which may have caused this to not work properly. For us to resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out all accounts signed in your PC including the one that you're trying to sign in on your Xbox app.

Step 2: Run the troubleshooter for Windows Apps on your computer by clicking the Run troubleshooter button on this link. This process
will check and resolve common issues with the apps on your PC.

Step 3: Click on this link for the steps to perform a clean boot. This process will start Windows by using a minimal set of drivers and startup
programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10.

Step 4: Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.
2. Click on Command prompt (Admin).
3. Type wsreset.exe, and then hit Enter.

Step 5: Uninstall and reinstall the Xbox App to update it.

1. Click Start, and then type Windows Power Shell on the search box.
2. Right-click, and then select Run as administrator.
3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
4. Hit Enter.
5. Launch Windows Store and download the Xbox App.

Once done, try signing in again your account on your Xbox app and see if the same issue happens.

Let us know how it goes after performing the aforementioned solutions. We'd be glad to further assist you.