Xbox App On Windows 10 crashing when trying to load messages.

Discus and support Xbox App On Windows 10 crashing when trying to load messages. in XBoX on Consoles to solve the problem; So yea, what the title says. Been doing this since yesterday. The app crashes if I try to use messages and when trying to use the Xbox website... Discussion in 'XBoX on Consoles' started by HankTheYank27, Dec 21, 2015.

  1. Xbox App On Windows 10 crashing when trying to load messages.


    So yea, what the title says. Been doing this since yesterday.

    The app crashes if I try to use messages and when trying to use the Xbox website message system the page doesn't load.

    Thought Microsoft should be aware of this.

    Here's a gif of it:

    https://i.gyazo.com/176708bbe901a6f7c49e3431dd5cd8f3.gif

    :)
     
    HankTheYank27, Dec 21, 2015
    #1
  2. Can't access messages

    I have the same problem. Even deleting ALL messages using Smartglass Beta did not help - Xbox App keeps crashing as soon as I go to the messages section. On Windows 10 and Windows 10 Mobile.
     
    Oliver L from DE, Dec 21, 2015
    #2
  3. lichen86
    lichen86 Guest
    Can't access messages

    As of today 1/1/2016 I can once again access my messages via web browser on xbox.com which is great but my xbox app for windows 10 was still crashing when I clicked on messages (could still get notifications of messages and access messages for a specific
    player, just like before). I did as Mr Ghost suggested to see if there was a system message from xbox live and sure enough there was! I was able to delete it via smartglass for iOS. Once I did that I could once again use messages from the xbox app for windows
    10.
     
    lichen86, Dec 21, 2015
    #3
  4. Haxo Leilas
    Haxo Leilas Guest

    Xbox App On Windows 10 crashing when trying to load messages.

    Hi, HankTheYank27, thanks for reporting this issue. The development team is taking a look.
     
    Haxo Leilas, Dec 21, 2015
    #4
  5. You probably have a message from xbox live that can only be deleted via smartglass. Delete it and log in again and everything should be fixed.
     
    Minky-1FCCFFA8-4A8C-4661-A7F8-89B53BE8BB7F, Dec 23, 2015
    #5
  6. what papa minky said, it worked for me, thank you papa
     
    Strange Brony, Dec 24, 2015
    #6
  7. Yea I don't have smartglass because I'm the last guy who doesn't have a smartphone or tablet. Looked on my console and there are no messages. I can see the Xbox message account but can't delete the conversation.

    And yes, the app is still doing this.
     
    HankTheYank27, Dec 28, 2015
    #7
  8. ChadTurney
    ChadTurney Guest

    Xbox App On Windows 10 crashing when trying to load messages.

    I have also had this problem for a week and can report that it is fixed by doing what papa suggested.

    You cant delete the "Xbox" team messages from the xbox, and xbox.com will be crashing for you when you go to messages so you will need to use smartglass to do it.

    I would suggest either:

    -Try launching an Xbox 360 backwards compatible title, then press Menu + Start on the controller and see if you can delete the xbox message from the xbox 360 guide.

    -Borrow a phone from a friend if you can.

    Then in xbox app, you need to go to Settings > and under account, Sign out

    Re-Launch app, Sign in and you will be working again.
     
    ChadTurney, Oct 31, 2018
    #8
  9. Strange Brony Win User

    Xbox App On Windows 10 crashing when trying to load messages.

    what papa minky said, it worked for me, thank you papa
  10. Haxo Leilas Win User

    Xbox App On Windows 10 crashing when trying to load messages.

    Hi, HankTheYank27, thanks for reporting this issue. The development team is taking a look.
  11. ChadTurney Win User

    Xbox App On Windows 10 crashing when trying to load messages.

    I have also had this problem for a week and can report that it is fixed by doing what papa suggested.

    You cant delete the "Xbox" team messages from the xbox, and xbox.com will be crashing for you when you go to messages so you will need to use smartglass to do it.

    I would suggest either:

    -Try launching an Xbox 360 backwards compatible title, then press Menu + Start on the controller and see if you can delete the xbox message from the xbox 360 guide.

    -Borrow a phone from a friend if you can.

    Then in xbox app, you need to go to Settings > and under account, Sign out

    Re-Launch app, Sign in and you will be working again.
  12. HankTheYank27 Win User

    Xbox App On Windows 10 crashing when trying to load messages.

    Yea I don't have smartglass because I'm the last guy who doesn't have a smartphone or tablet. Looked on my console and there are no messages. I can see the Xbox message account but can't delete the conversation.

    And yes, the app is still doing this.
  13. Minky-1FCCFFA8-4A8C- Win User

    Xbox App On Windows 10 crashing when trying to load messages.

    You probably have a message from xbox live that can only be deleted via smartglass. Delete it and log in again and everything should be fixed.
Thema:

Xbox App On Windows 10 crashing when trying to load messages.

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