Xbox app on Samsung TV doesn’t keep me logged in anymore

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JoeB7

Can you try changing your account password?
After that, re-install the Xbox app in your TV and verify if the issue persist or that helped

It worked on two Samsung TV’s. Now it doesn’t work on either one.

After this has continuously happening to me for about 3 months now, on my Samsung TV and Xbox one, I’ve figured out a temporary fix. This started around August or so.

I turn Xbox on, play the game or app I want (doesn’t matter which you originally start), then if I switch games/apps, then the sound will stop playing on my surround sound.

My Xbox is connected HDMI of course, but I use an optical cable from the Xbox to the surround receiver.

I figured out that if you just turn the TV off till I here the power supply on the TV click, my surround sound receiver recognizes there’s sound to be played, and will play the sound when I turn the tv back on and use the game/app I switched to.

//Turn off the tv, then wait for about 1 min or so, and the sound should return.

If I wear my turtle beach headset, this problem doesn’t occur at all.

I hope this can be fixed. I don’t believe this is an xbox issue, solely a Samsung issue.

Frustrating none the less.

No. I would assume that the Xbox app on our Samsung TVs might need an update.

Or, we need an firmware update for our Elite Series 2 Xbox controllers, which can only be done using an actual Xbox hardware or a Windows PC. I have neither.

My current workaround is using the “cheap” standard Xbox wireless controller I had already.

I got the Elite Series 2 controller for free, as it was part of a marketing campaign, buying that particular Samsung TV series, you receive an Xbox controller for free and a Game Pass. However, that Xbox controller doesn’t pair with the Xbox app. (It pairs with the TV only.)

It would be great if anyone who knows Xbox 2nd level support contact details forwarding this thread, so that MS can look into that and update the Xbox app for Samsung smart TVs. Or I go in a shop and ask if they can check if the Elite controller has the latest firmware installed.

sooo it appears I may have figured it out. I have a Samsung tv. It just did an update the other day. And it seems the switch in and out of game mode automatically, is causing the sound issue. I turned off the auto game mode switching and left the game mode on permanently, and now the sound doesn’t cut out when changing games or apps. I am curious if anyone else with a Samsung tv is experiencing this