xbox App on PC will not load..

I dont see the pre load button on the campaign in the xbox app for pc

Hi,

Thanks for the reply.

The messages work correctly on my Xbox One X, and the messages show up correctly on account.xbox.com.

I have tried loading the messages on the (PC) Xbox app on two different devices, my desktop and my laptop. Both of them fail to load the messages.

Interestingly the (Mobile) Xbox app on my phone loads the conversations successfully, so it only seems to be affecting the desktop app.

However the (PC) app does work with a different Xbox account, it is only affecting my main account. So I suspect my conversations have got into a weird state on the server that only the (PC) Xbox app is unable to handle correctly.

Thanks,

Hi Tubbykins81, my name is Adam.

I’m sorry to hear that you’re having trouble with the Xbox app on your PC. It seems like you have tried several troubleshooting steps to resolve the issue, but the problem persists. Here are a few more things you can try:

1. Check your internet connection: Ensure that your internet connection is stable and fast enough to support the Xbox app. You can try resetting your router or modem to see if that helps.

2. Update your graphics card driver: An outdated or corrupted graphics card driver can cause issues with the Xbox app. You can update your graphics card driver by visiting the manufacturer’s website and downloading the latest driver for your device.

3. Run the app troubleshooter: Windows has a built-in troubleshooter that can help identify and fix issues with apps. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps and click Run the troubleshooter.

4. Create a new user account: Sometimes, issues with apps can be caused by problems with your user account. You can try creating a new user account and see if the Xbox app works on the new account.

I hope this helps!
Adam.

Hi Tubbykins81, my name is Adam.

I’m sorry to hear that you’re having trouble with the Xbox app on your PC. It seems like you have tried several troubleshooting steps to resolve the issue, but the problem persists. Here are a few more things you can try:

1. Check your internet connection: Ensure that your internet connection is stable and fast enough to support the Xbox app. You can try resetting your router or modem to see if that helps.

2. Update your graphics card driver: An outdated or corrupted graphics card driver can cause issues with the Xbox app. You can update your graphics card driver by visiting the manufacturer’s website and downloading the latest driver for your device.

3. Run the app troubleshooter: Windows has a built-in troubleshooter that can help identify and fix issues with apps. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps and click Run the troubleshooter.

4. Create a new user account: Sometimes, issues with apps can be caused by problems with your user account. You can try creating a new user account and see if the Xbox app works on the new account.

I hope this helps!
Adam.

Please try login into the console companion app