Xbox app on PC not working correctly

Hi,

Thanks for the reply.

The messages work correctly on my Xbox One X, and the messages show up correctly on account.xbox.com.

I have tried loading the messages on the (PC) Xbox app on two different devices, my desktop and my laptop. Both of them fail to load the messages.

Interestingly the (Mobile) Xbox app on my phone loads the conversations successfully, so it only seems to be affecting the desktop app.

However the (PC) app does work with a different Xbox account, it is only affecting my main account. So I suspect my conversations have got into a weird state on the server that only the (PC) Xbox app is unable to handle correctly.

Thanks,

Check if you are correctly logged on Microsoft Store App and Xbox App (beta) with the account that have Xbox Game Pass PC subscription.

There is sometimes an issue with the windows app and the console app not syncing correctly. A similar thing happens with the join party chat on the desktop app and console. i.e. if you join from pc it doesn't work from console.

I've changed it on PC, logged in correctly on PC, but on XBOX 360 it is not working; I also activated this two-step verification (or how it is exactly called), tried several times with different numbers generated via some verification app on my WP8 ... still
nothing

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Zac, I'm sorry about that, friend.

Do a basic test, and try connecting the controller to another device, such as another PC, console, or cell phone. See if it still doesn't work.

If it doesn't work, it really means that something internally has been damaged, and repair will be necessary.

Click on this link, if your console appears in your account click on it or register it.

After clicking on it, go to ''online service''. In the category put ''accessories'' and next to ''standard control'' and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

If it works normally on another platform, perform this process below

Go to your windows update and click on get updates

After updating

See which version is your windows this way, and tell me

The version consists of 4 digits

https://support.microsoft.com/en-us/help/402739...

And then go to the Microsoft Store, select More > Downloads & updates > Get updates.

Update everything in both places, and let me know if it works

I remain at your disposal if you have any further questions.