XBox App on PC can't find purchased content on Windows 11

GaryApples · Feb 22, 2023

Hello, I pre-ordered Like a Dragon: Ishin! on the XBox store website last week and haven't been able install it onto my Windows 11 PC. The game launched yesterday and installed and ran with no issue on my XBox. When I go to the game's store page, I get the option to also install on PC since it is a Play Anywhere title. Clicking this option opens the XBox app, which immediately opens an error page that says 'Looks like you are stranded, try again later'. Searching the store via the app shows no mention of the game, even though it comes up immediately when using the store website. My amateur guess is that whatever database the app is using isn't up to date, so it doesn't believe the game exists.

So far I have followed all the steps in the various XBox app support articles with no impact. This includes:

1) Restarting the PC (multiple times)

2) Checking that all apps were up to date using the MS Store

3) Resetting/Repairing both the XBox App and the MS Store using Programs -> Advanced Options

4) Completely uninstalling and re-installing the XBox App

5) Completely uninstalling and re-installing MS Gaming Services using the Powershell

Any help would be appreciated. Maybe the game isn't released on the XBox PC store yet? But it is available on PC via Steam and other stores.

:)

GaryApples

Hi Dericka,

Thanks for your help. I tried the steps in the link and restarted, still have the same issue. For what it's worth the sfc scan reported no issues that needed fixing.

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to do the steps here?

https://support.microsoft.com/en-us/windows/usi...

Then please restart your PC and try it again. Thanks!

Obsessive Power

Hi,

The URL you've hyperlinked is the same for both links. I can't find anywhere where it says Forza 5 does not run on Windows 11.

I'm not sure how you have lost access to your progress and in-app purchases, that is likely a separate issue. However, Windows 11 is not in beta, it's a full commercial release. It's been on general release since October 2021. Forza Horizon 5 is designed to run on both Windows 10 and Windows 11.

There should no incompatibilities for games between Windows 10 and Windows 11. I'm a PC gamer and I play Forza Horizon 5 via Windows 11 and it's working perfectly.

If you can provide some more details we may be able to help you further.

airmattdog

Can you clarify which two episodes are not working correctly?

You'll use the Xbox Video app on your Windows 8.1 PC to watch the content, are the two episodes not appearing in that app? Can you refreshing your purchases from within the settings menu of the Xbox Video app?

You can't download the Movies & TV app onto Windows 8.1 devices, so the issue that you're seeing with that is by design. It's for Windows 10 devices.

me_some_person

I tried your 2 steps, and the error still remains, i'm on windows 11, and i downloaded the Xbox companion app but can't find what you're refereeing too.

XBox App on PC can't find purchased content on Windows 11