Xbox App on iPhone

I've been having issues with the Xbox app constantly crashing every time I open it on my iPhone. I tried uninstalling and reinstalling plus downloading the updates and still acts the same.

Any suggestions?

:)

 

Xbox App

The xbox app is installed on an Iphone

 

App error?

I have the Xbox One App on iPhone 7. The app will not load. I get the start screen and it instantly closes. I have tried reinstalling the app but the same happens. Any ideas? Seems to work fine on my friends iPhone 7.

 

Hey iMarcia x! We are aware of the issue with the Xbox App and currently working to pass information to the appropriate teams. Please post back with the following information:

1) When you say crashing on startup, are you seeing any UI before the app crashes? If so, what screen are you seeing right before it crashes?

2) Upon uninstalling and reinstalling the Xbox App, which of the following is happening?

a. Does it give you an option to sign in, and you can type in your account information before it crashes?

b. Does it go straight to the signing-in screen (a green screen with a spinner on the bottom) as if it knows your account information, and then crashes?

c. Are you not even getting any UX before it crashes?

3) If you are able to sign in before crashing (option (a) in the list above), can you please try creating a new dummy account and sign in using that account to see if it still crashes? We need to determine whether this is a condition specific to your
device or whether it is specific to your account before we can proceed further.

4) If you are willing to share the e-mail address (please do *not* send your password) that you normally use to log in with, we would like to investigate if there is anything unusual about the settings of that account.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

When I start the app I only see the Xbox logo and then it instantly crashes. I've tried uninstalling and reinstalling the app plus running the updates but it still crashes. Would you like my email address?

 

Hey iMarcia x! Yes please, you can post it here or Xbox Live message it to me if you'd like to keep it more private. Thanks!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.