Xbox App on Browser working incorrectly

Hi,

A corrupted data may cause your game not to work properly. We need to gather more information about the issue by answering the following questions below:

1. What browser are you using?

2. What Xbox website are you trying to access?

3. Are you referring the Xbox app on your system?

4. What other troubleshooting steps have your done?

For the mean time. Here are two steps on how to isolate system issues:



Method 1: Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the link on
how to perform a clean boot.



Method 2: Here is a link on how to download Apps Troubleshooter.





Let us know how it turns out.

It still may be a formatting issue. If the drive is formatted incorrectly certain apps will simply not work.

but it is working on browser but not on xbox app.

You don't need to reset console or touch Microsoft account if a headset is not working.

did you try to at least login to your Microsoft account on a browser on PC to see whether you were just entering your password incorrectly on Xbox console or something else was wrong?

...telling me I need to update my browser with 3 choices and none of them will download because Xbox says you can't download to a local hard drive, but the app is on the same hard drive, explain that one to me if you can.

The three download links are intended for PC users. Since the website mistakenly detects your console browser incorrectly, they show you the PC links.

Since the Xbox console is a so-called "walled garden", and you are only allowed to install apps from a known source (i.e. apps and games from the Xbox marketplace and nothing else), the Xbox browser does not allow you to download anything.

In order to prevent malicious websites from compromising the Xbox system, the browser runs in a "sandbox" and has no access to the console storage. It only has a small app internal storage for website cache and temporary files. That storage is not big enough
for any downloads, and the Xbox system will not allow you to download even the tiniest file at all.

The Xbox browser is just a minimal tool to display websites.

And if a website erroneously mis-identifies the browser, you need to contact the website owner to fix their browser detection, or use a different device.