Xbox App not letting me in

Hello NFG,

Thanks for reaching out to the forums. We understand you are having issues signing in on your phone. Check to see if there is an update for the phone software. Try uninstalling and reinstalling the app also.

Thanksm

Brad

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Yankey

Please try this to see if that does the trick:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC and give it a new try

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If not, please tell me which troubleshooting steps you have done so far to fix this, in that way I can advise you different things.

I'll be waiting for your reply, greetings from another Microsoft user

Hi I just got a new pc and I can't sign into my xbox app. It keeps signing me into a different account that I never seen before and when I sign out and try signing back in it auto signs me into that account again. I have deleted the app and reset it as well and nothing helps . I'm also signed into the Microsoft app store, and email with the right account its just the app that don't wont. Is there anything I can do?

Here are some steps you can try to resolve this issue:

1. Check for Multiple Microsoft Accounts: Make sure you don't have multiple Microsoft accounts associated with your PC. Sometimes, multiple accounts can cause confusion when signing in. You can check this by going to "Settings" > "Accounts" > "Email & accounts" on your Windows PC.
   
2. Sign Out of the Incorrect Account: If the Xbox app keeps signing you into the wrong account, try signing out of that account first. Open the Xbox app, click on your profile picture in the upper left corner, and then click on "Sign out." After signing out, close the Xbox app completely.
   
3. Clear App Data and Cache: Sometimes, cached data can cause login issues. To clear the cache, search for "Apps & features" in the Windows search bar, find the Xbox app, click on it, and then click "Advanced options." From there, you can click "Reset" to clear app data.
   
4. Check Windows Account Settings: Ensure that your Windows user account is linked to the same Microsoft account you want to use for the Xbox app. To check this, go to "Settings" > "Accounts" > "Your info." Make sure it shows the correct Microsoft account.
   
5. Update Windows and Xbox App: Ensure that your Windows operating system and the Xbox app are both up-to-date. Sometimes, outdated software can cause compatibility issues.
   
6. Use a Local Account and Reconnect: If none of the above steps work, you can try disconnecting your Microsoft account from Windows and then reconnecting it. To do this, go to "Settings" > "Accounts" > "Your info" and select "Sign in with a local account instead." Follow the on-screen instructions to switch to a local account, then switch back to your Microsoft account.
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Thank you so much! I never knew I had these features disabled. I have been able to Sign in.

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

LVFREORDI3967, let's test some methods to eliminate this error

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on Run as Administrator option;

Then run the commands below, press Enter at the end of each line ok? :

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

1.On the desktop, simultaneously press Windows + R keys to open Run;

2. In run, type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if prompted) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes of the presented files and click Clean System Files.

5. After cleaning, check the unchecked checkboxes again and click OK>Delete Files.

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

And connectivity

Select Start > Settings > Apps > Apps & Features. Apps and Features in Settings.

Select the application you want to fix.

Select the Advanced Options link under the application name (some applications do not have this option). On the page that opens, select Repair if available.

Once the Reset is done, you will see a check sign next to the Reset button. And restart the PC

After that, try the app, mate.

I remain at your disposal if you have any further questions.