Xbox App not allowing me to select D: drive

Hi, NathanDevlin,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You are having problems selecting the D: to install the game on your PC. I am happy to help and provide some suggestions to resolve your issue. If you have attempted some of my suggestions, please move on to the following suggested solution.

Solution 1: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device

Solution 2: Format Secondary drive

Formatting to NTFS is also required for backing up games and captures on external storage devices connected to Windows PCs. IF you are trying to install on another drive, please make sure the hard drive is formatted correctly.

Solution 3: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. On the right side, look for Microsoft Store/Xbox App and click it.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to default setting

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

Hi, thanks for the fast reply. It was already set in the system settings, and when I select the D: drive in the Xbox app, it allows it but when I close the settings and try to install to the D: drive it still doesn't let me. Any other suggestions? Thx

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

It's possible that there is a configuration issue with the Xbox app, or that the app is not properly recognizing the format of your D: drive. Here are a few troubleshooting steps you can try to resolve the issue:

Check the drive format: Double-check that your D: drive is formatted as NTFS. You can do this by right-clicking on the drive in File Explorer, selecting "Properties," and then looking at the "File system" field. If the drive is not formatted as NTFS, you may need to reformat it.

Run the Xbox app as administrator: Right-click on the Xbox app icon and select "Run as administrator." This may help the app recognize the format of your D: drive and allow you to install games on it.

Reinstall the Xbox app: If running the app as administrator doesn't work, try reinstalling the app. To do this, open the Start menu, find the Xbox app, right-click on it, and select "Uninstall." Then, go to the Microsoft Store, search for the Xbox app, and reinstall it.

Contact Microsoft support: If none of the above steps work, you may need to contact Microsoft support for further assistance. They may be able to help you troubleshoot the issue or provide a solution.

Hopefully one of these steps will help you get the Xbox app to recognize your D: drive as NTFS and allow you to install games on it.

Hi,

Thank you for your reply. Unfortunately this hasn't fixed the problem for me. When I go to system, then storage and choose where new apps will be saved to, the correct drive is already selected. Which in my case is also D:

So the drive is correct, however when I select to install the game to Drive D: in the Xbox app, it still fails and gives me that error.

This has been such a tedious process, it's ridiculous how difficult it is to change something so simple as a game installation directory. I do however consider this particular issue to be a bug, since they're actually giving me the option to change the game installation directory in the Xbox app, but in my case changing it doesn't take effect. Hopefully this will be fixed in the next update.

Anyhow, I managed to "fix" the issue by deleting the following registry key; "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices". After deleting this reg key and restarting the Xbox app, I no longer get the option to select a specific game installation directory in the app, but it does still allow me to select a drive. Selecting the D: drive now automatically installs the games in the D:\WindowsApps folder like it used to before this issue occurred.