Xbox App & Microsoft Store

Hi, Teerachai!

Thank you for the update.

Kindly run the Windows Store Apps Troubleshooter

Windows 11 has a built-in troubleshooter for fixing Microsoft Store app issues. Here's how to run it:

Open Settings (Windows + I).

Go to System > Troubleshoot > Other troubleshooters.

Find and click on Windows Store Apps under Most frequent.

Click Run and follow the on-screen instructions.

Next is to sign in to the Microsoft Store. Please ensure that you are signed in to the Microsoft Store with the same account you use to install the Xbox app.

Open Microsoft Store.

Click on the profile icon in the top-right corner and sign in with your Microsoft account.

Once signed in, search for the Xbox app in the Microsoft Store and try installing it again.

Then kindly clear the Microsoft Store and Xbox App Data. Open Settings (Windows + I).

Go to Apps > Installed Apps.

Scroll down to find Microsoft Store and Xbox App.

Click on Microsoft Store, then click Advanced options. Choose Reset.

Do the same for the Xbox app by selecting Advanced options and then Reset.

After resetting both apps, restart your PC and try installing the Xbox app again.

After that is to manually Install the Xbox App. To do this, please visit the Xbox App page on the Microsoft Store.

Click Get to download and install the Xbox app manually.

If you're prompted to open the Microsoft Store, ensure that you're logged in with the correct Microsoft account.

Make sure the account that has the subscription is logged into the Microsoft Store app.

Log out of Microsoft Store and Xbox app, clear store cache, login to Microsoft Store and Xbox app, and try again.

To clear the store cache>

Windows key + R and type ''wsreset'', wait for the black screen to close and open the store automatically.

Great, please log out the Xbox app and the Microsoft store app, after this restart the PC and be sure that the Microsoft Store app and the Xbox app are logged with this email that have the subscription active

Hi TheBrokenPotato! My name is Ricardo an independent advisor ready to help you with this situation!

Please uninstall the launcher, the log out the Xbox app and the Microsoft store app, then restart the Pc and log back in the Xbox app and Microsoft store app, install the Minecraft launcher from the Microsoft store app and try to log in again with the Microsoft account option

Game Pass is a subscription, not a store. If you mean the Xbox app, both the Microsoft Store app and Xbox app are essentially the same store. They just have different names.