Xbox app/Microsoft store games will not open

Stoutscientist · Nov 8, 2021

Any game I get from the store (if i bought it or even from gamepass) it says:

GAME is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001

list of things ive tried:

Re-registering ms store

Clearing ms store cache

Running it as admin

Redownloading it and restarting many times

Thanks!

:)

BoostFreak243

I had the same issue, had to open the microsoft store app and update the xbox game pass app

Stoutscientist

Hi! Thank you for the replies! It still doesn't work so I'll probably message Microsoft about the issue.

Thanks!

L4c3rd4

Try to restore your OS if those do not work mate.

Windows 10:

https://www.microsoft.com/en-US/software-downlo...

Windows 11:

https://www.microsoft.com/en-us/software-downlo...

CK4W

Make sure everything is updated including the Microsoft apps, contact the online support team and tell them exactly what is going on.

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Stoutscientist, how are you today? Hope you're well.

First, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If it still doesn't work:

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC and try again.

Xbox app/Microsoft store games will not open