Xbox app messages of a signed out account

Hello There!! According to the explanation you have provided, I believe your console will need reset in order to refresh the system. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

Please click on the link below and follow those steps:

How to reset your Xbox console to factory defaults | Xbox Support

sign out of the store and xbox apps, sign in to the windows store and xbox app with the account that bought it, download it, then sign out of the store and xbox app and sign back in with your current account.

As previously posted merging the two accounts is not possible.

The reason you are getting this message is that Hotmail/Outlook accounts are already MS accounts and can not be added to a second account as an email address used to sign in because the system will not know what account to sign into.

What you can do is this though I just tested it with my own.

Once you pull up the xbox app on your PC in the upper right hand corner you will see the X and minimum and maximum buttons with a circle next to that, that may show your avatar in it if you click on that circle at the bottom of that menu there is a choice
to sign out this will allow you to sign out of the current profile that is signed in once signed out and you click on that circle again it will give you a choice to sign in it will sign you back into the account currently signed in on your PC but it will also
give you a choice to choose a different account to sign into (this is just for the xbox beta app) this will allow you to sign into that app with your @live account.

This would be the only way that I can see that you would be able to use your @live account on your PC for your game pass.

Thank you for the reply, this is an idea I will try, although the only issue would be that in signing out from the xbox app also signs me out from other related MS apps across my system. So figuring out a way to isolate the account being used on the xbox
app from the rest of my PC may be a future solution to this.

Hi, Jai. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Do you get an error code or message when signing in to the Xbox app? You can also check if you can sign in to the MS store app then select the Start button > Settings > Accounts, then find the Microsoft account you used to sign in to the Xbox app and select Remove. Then go back to the Xbox app and sign in with the Microsoft account you just removed which has game pass.

This worked for me and hopefully it does for you, unfortunately chat support was unable to assist.

Any how - if you are unable to access your messages on your Xbox App or your messages from Xbox.com there is currently a system message that is on your account that can be viewed on your smart device or xbox platform. I was unable to delete it while viewing
it on the Xbox One, to work around this I went on smart glass through my tablet where I was able to delete the system message from my account. After I did this I signed out of the Xbox App on my PC and signed back in and BOOM, back to normal.

I did not have to sign out of xbox.com, i simply clicked the link for messages and it was working as well.

Good luck!