Xbox App Login on PC PIN issues

karrydempsey · Feb 8, 2022

On my windows 11 PC I have the Xbox app installed. There are 2 window accounts on the PC, my sons and mine. I am the administrator. When he is logged in on his windows account he wants to open the Xbox app and then sign in under MY windows account to Xbox. He clicks sign in as another user, typed in MY windows email and password. Then it asks for a 4 digit PIN. The PIN number for my account, my sons account AND the PIN on the console don’t work. How do we set up this PIN to work for Xbox. The opposite occurs as well. If I am logged into my windows account on my computer and I try to switch to his account on the Xbox app it asks me for his credentials and his pin code but there isn’t one. The pin codes we used to log on to the laptop when we started up don’t work. Plus his pin code is six digits long and the pin code that Xbox wants is only 4.

:)

Kathy A.

Hi karrydempsey,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.

Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.

Kind regards,

Kathy A.

Hi karrydempsey,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to play game and install one from Xbox app however the PIN is hindering you to do so. Let us check on this together so you will get back to gaming.

To better isolate your issue, we would like to ask for few questions:

Would you mind posting a screenshot of the issue you encounter? This is for us to see what PIN is being asked in here. Please conceal any personal information.
May we ask if you recently updated your Windows PC?
Is your PC Windows 10 or 11?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kathy A.

Hi karrydempsey,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.

Kind regards,

warpig22

I have not tried resetting my password as there is nothing wrong with my login details. It simply wont accept even my email when i try to login. I CAN access microsoft store, microsoft windows account, xbox app, minecraft launcher with microsoft login. These work fine.

Minecraft.net and microsoft login website do not even accept even my email, as it refreshes the page when i click next.

I can sign into microsoft store app on windows PC. However, it does not require a password it requires windows PIN number. Microsoft store uses microsoft account settings to login, and PIN to verify user.

TakingCat772591

I am not able to sign into xbox and also for the pin login of my pc

can this be solved ,As not aware of this

Xbox App Login on PC PIN issues