Xbox app loads up, tried to load my friends list then closes

Yeah. I'm at the point where I'm probably going to ask Rare if they can do something. Heck, there's a chance this is "Sea of Thieves" related any ways so why not.

Hi,

There are several reasons why the Xbox App crashes every time you access your list of friends on Xbox Live. It is possible that the Xbox Live Services are disabled on your PC. To resolve your concern, you may follow the steps below on how to enable the Xbox
Live Services:

1. Press the Windows key on your keyboard and type Services in the search box.
   
2. Once the Services window opens, scroll down and look for Xbox Live Auth Manager,
   Xbox Live Game Save, and Xbox Live Networking Service.
   
3. You have to repeat the steps on each service. Right-click on each service and click
   Properties.
4. Make sure that the Startup type is set to Automatic.
5. If the Service status is stopped, click on Start.
6. Click OK to save the settings.

Another solution is to clear the local Xbox identity data.

1. Open File Explorer and paste the following into the address bar to go to a specific location on your computer:
   
2. %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
   
3. Delete any accounts and cache folders that you can see in this location.
4. Launch the Xbox App and sign in to your account again.

If the issue persists, please provide us the following information:

• Does the same issue occur on a different account?
• Have you added your Microsoft account and use it as PC log in?

i have did both of these. my packages folder holds the xboxidentityprovider with 8wekyb3d8bbwe and not the name above, don't know if that changes things.

and when i launch the app again i am already logged in.

i used my girlfriends laptop and logged in with her bran new gamertag and it did not crash, i then logged in with my gamertag on her laptop and it crashes.

yes i have my microsoft account as pc log in.

Thank you for your response. If your account is causing the app to crash on a different PC as well, there is a possible issue with your profile. Your profile might be suspended on Xbox Live or corrupted. To verify this information, we recommend that you
contact Xbox Chat Support directly on this
link.

Should you have any other queries, you may contact us anytime.

it was chat support that told me to come here for "specialist" help.

i went through 5-6 support chat conversations (no lie) all telling me the level 1 basic troubleshooting methods until the last one actually went through a great deal to help me

Hi,

There are several reasons why the Xbox App crashes every time you access your list of friends on Xbox Live. It is possible that the Xbox Live Services are disabled on your PC. To resolve your concern, you may follow the steps below on how to enable the Xbox
Live Services:

1. Press the Windows key on your keyboard and type Services in the search box.
   
2. Once the Services window opens, scroll down and look for Xbox Live Auth Manager,
   Xbox Live Game Save, and Xbox Live Networking Service.
   
3. You have to repeat the steps on each service. Right-click on each service and click
   Properties.
4. Make sure that the Startup type is set to Automatic.
5. If the Service status is stopped, click on Start.
6. Click OK to save the settings.

Another solution is to clear the local Xbox identity data.

1. Open File Explorer and paste the following into the address bar to go to a specific location on your computer:
   
2. %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
   
3. Delete any accounts and cache folders that you can see in this location.
4. Launch the Xbox App and sign in to your account again.

If the issue persists, please provide us the following information:

• Does the same issue occur on a different account?
• Have you added your Microsoft account and use it as PC log in?

Hi,

There are several reasons why the Xbox App crashes every time you access your list of friends on Xbox Live. It is possible that the Xbox Live Services are disabled on your PC. To resolve your concern, you may follow the steps below on how to enable the Xbox
Live Services:

1. Press the Windows key on your keyboard and type Services in the search box.
   
2. Once the Services window opens, scroll down and look for Xbox Live Auth Manager,
   Xbox Live Game Save, and Xbox Live Networking Service.
   
3. You have to repeat the steps on each service. Right-click on each service and click
   Properties.
4. Make sure that the Startup type is set to Automatic.
5. If the Service status is stopped, click on Start.
6. Click OK to save the settings.

Another solution is to clear the local Xbox identity data.

1. Open File Explorer and paste the following into the address bar to go to a specific location on your computer:
   
2. %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
   
3. Delete any accounts and cache folders that you can see in this location.
4. Launch the Xbox App and sign in to your account again.

If the issue persists, please provide us the following information:

• Does the same issue occur on a different account?
• Have you added your Microsoft account and use it as PC log in?

i have did both of these. my packages folder holds the xboxidentityprovider with 8wekyb3d8bbwe and not the name above, don't know if that changes things.

and when i launch the app again i am already logged in.

i used my girlfriends laptop and logged in with her bran new gamertag and it did not crash, i then logged in with my gamertag on her laptop and it crashes.

yes i have my microsoft account as pc log in.

Thank you for your response. If your account is causing the app to crash on a different PC as well, there is a possible issue with your profile. Your profile might be suspended on Xbox Live or corrupted. To verify this information, we recommend that you
contact Xbox Chat Support directly on this
link.

Should you have any other queries, you may contact us anytime.

I'm experiencing the same issue with the Xbox App. When I launch, it will close immediately after loading or within seconds. If I quickly click on the PARTIES or MESSAGES tabs it will keep the program open. But if I move back to the FRIENDS LIST or go
into MY CLUBS the program shuts down. I have tried what @DQueenKhaleesi suggested, with option one not fixing it and option two giving me an error message telling me to "Check the spelling and try again." This problem began sometime around January 20th or
21st just after my system ran an unauthorized pre-patch from Microsoft for the "Creators" Update that was pushed onto my system (again, unauthorized) days after the pre-patch and the beginning of the problem.