Xbox App keeps shutting down and will not connect to XB1

Hi,

A corrupted data may cause your game not to work properly. We need to gather more information about the issue by answering the following questions below:

1. Have you done any changes on your system?

2. Are you getting any error messages? If yes, please provide us with a screenshot.

3. What troubleshooting steps have you done so far?

That part I understand. So why is the XBOX Games app working for the phone and not for the Windows 8.1 PC or tablet? At least they should have shut everything down across the board or shut down the ability to access XBOX achievements on the phone as well
as the Games app there and keep the Windows 8.1 version running.

I don't want to shut down the internet.

I want to stop the windows 10 xbox app from connecting.

I just did some searching.. seems like if A: you are watching TV, the XB1 thinks you are active and will not shut down B: using netflix, the XB1 thinks you are active and will not shut down.. try setting to your home screen and walk away for an hour....
see if it goes off then

Hi Michele,

I'm sorry to hear that. Does it only happen with games or if you open up anything in general the Xbox Shuts off?

Follow these steps to reset your power supply unit:

1. Unplug the cables from the console, wall outlet, and power supply itself.
2. Wait 30 seconds.
3. Plug it back in and power on the Xbox.

If that doesn't solve the problem, I would recommend for you to try this: Xbox One
Power Supply Solution. Let us know how it goes.

Best wishes!