XBox App is 100% unresponsive since latest update

Hi,

The specific error you encounter in event viewer is actually quite common in Windows 10 and isn’t necessarily the reason for this Xbox app performance issue. Event viewer usually indicates various errors and warnings, but there’s often no real concern here even if/when it’s a critical priority level with high CPU usage. There’s really nothing to worry about this particular one.

There’s not currently any outages affecting the Xbox app on PC:

Xbox Live Status

https://twitter.com/XboxSupport

Can you confirm your PC Specs, please? Do you come across any greyed out icons in the Xbox app, or is everything loaded/rendered correctly and just not allowing you to select anything?

Any third party programs installed on your PC? Software such as Anti-virus software, ad blockers, registry cleaners and VPNs can affect overall performance and even completely disable or prevent games and apps from working correctly. It would be best to completely uninstall these, or you can temporarily disable them in task manager. You may also want to disconnect any peripherals and external devices from your PC.

Have you tried to adjust the relevant security permissions in the Component Services Administrative tool as mentioned in the error message? If so, what were the results from this?

Try to reset the account cache for the Xbox app:

Go to Credential Manager > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

Follow this file path: C:\Users\[Your Username]\AppData\Local\Packages\Microsoft.XboxldentityProvider_cw5n1h2txyewy\AC\TokenBroker

Note that the highlighted part of this depends on your system, so it can vary.

Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Also refer to this guide:

DCOM event ID 10016 is logged in Windows - Microsoft Docs

Restart your PC after trying the above steps, then launch the Xbox app again to see if this still occurs. Connecting to another network such as a mobile hotspot may help as well. All the troubleshooting steps you’ve already tried should’ve resolved this though, and there’s unfortunately no guarantee anything else would be successful.

If you continue to experience this issue, especially as this appears to have been possibly caused by the most recent app update, you may also report this as a problem so it can be looked into and hopefully addressed soon. Be sure to share any helpful diagnostic data and detailed info.

Provide feedback to Team Xbox | Xbox Support

If this persists, contact support directly for real-time assistance.

Hope this helps.

I did the defrag which solved a minor defragmentation and I also did the System File Checker, which also fixed some corruption. I have not yet done chkdsk because I wasn't sure what parameters to use.

I restarted my computer, opened the XBox App and checked my eventviewer and got 2 of these events.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{37399C92-DC3F-4B55-AE5B-811EE82398AD}

and APPID

{37399C92-DC3F-4B55-AE5B-811EE82398AD}

to the user ARCHOUS\estab SID (S-1-5-21-3205756801-1671552533-3683584018-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.GamingApp_2203.1000.21.0_x64__8wekyb3d8bbwe SID (S-1-15-2-1723189366-2159580849-2248400763-1481059666-1951766778-2756563051-3565589001). This security permission can be modified using the Component Services administrative tool.

I updated my Windows 10 to the 21H2 with the link you provided and it is still unresponsive.

Is the Xbox App tied to anything else that could have been damaged / reinstalled?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello aGirl, have you checked if you have the latest version of Windows installed, at 21H2, because recently came out the latest update to Windows 10 and 11.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates often seen as optional, Microsoft released major fixes this week, and make sure you have the Xbox Companion App installed.

If you haven't updated yet, click the link below, update and then make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also make sure all Xbox Apps are up to date in the store.

Hello again, the Xbox App works in conjunction with the Xbox App companion, see if you have it installed and with login done in the same account.

Usually if there are any errors in the App or update, the system usually warns, but sometimes it may not occur.

You can try to make some corrections with the procedures below.

Defragment your Windows 10 PC

https://support.microsoft.com/en-us/windows/def...

Using System File Checker in Windows

https://support.microsoft.com/en-us/windows/usi...

chkdsk

https://docs.microsoft.com/en-us/windows-server...