Xbox App for PC not recognising subscription and purchased games

Discus and support Xbox App for PC not recognising subscription and purchased games in XBoX on Windows to solve the problem; I recently purchased Xbox Gamepass Ultimate. The Xbox App on my PC and my laptop does not recognise this subscription. When I try to download a game... Discussion in 'XBoX on Windows' started by l100raphs, Dec 11, 2020.

  1. l100raphs
    l100raphs Guest

    Xbox App for PC not recognising subscription and purchased games


    I recently purchased Xbox Gamepass Ultimate.

    The Xbox App on my PC and my laptop does not recognise this subscription. When I try to download a game it prompts to join Gamepass, when I try to 'join' it gives an error saying "Give it another try. Something went wrong."

    Additionally, when I go to "Games I own" it shows the message "looks like you're stranded... There might be a problem with the app. Try it again in a while."

    My Xbox recognises the subscription. I can download and play gamepass games on my Xbox.

    The gamepass mobile app recognises the subscription. I can remotely install gamepass games to Xbox and my PC.

    The Microsoft store recognises the subscription. I can download and play gamepass games on my PC.

    When I view my subscriptions on my Xbox, on the Microsoft store, or when I log into my Microsoft account through a web browser, my current subscription is viewable. If I choose to "view my Xbox profile" from my Microsoft account, it correctly shows my Xbox
    profile (so there is no issue with not having the correct MS account linked to the correct Xbox profile).

    If I use the mobile app or the MS store to install a gamepass game, the Xbox app recognises that the games are installed, but when I try to launch from the Xbox App, the launch button is not there, instead it says "Play with Gamepass".

    When I go to "settings->account" in the Xbox App on PC/laptop, it says "We encountered an error and your subscriptions failed to load." Additionally, In the "settings->general" of the Xbox App, it says "Come back later. We can't confirm offline permissions
    at the moment."

    I have tried deleting and reinstalling the app, clearing cache, both the repair and reset options.

    How can I resolve this?

    :)
     
    l100raphs, Dec 11, 2020
    #1
  2. SpiffyCorpse Win User

    Help please is about Game pass ultimate

    Hi!

    The Game Pass Ultimate itself isn't in beta, but the PC Game Pass component is. If you're using it on your console, nothing should have changed as it has basically combined Game Pass and Live into one subscription but with the added bonus of PC Game Pass.

    Have you tried rebooting your console? If your subscription is active it should recognise this. Also make sure you're signed into the account that purchased the subscription and games.
  3. L4c3rd4 Win User

    Flight Sim install

    There are two apps on your PC that you could, technically download games and app.

    There's the Microsoft Store app, there, you could download apps and some games, and the Xbox app, that you use for the Game Pass subscription games, or even those you purchased.
  4. Tanguy Vivien Win User

    Xbox App Wont Recognise Gamepass PC Subscription

    Hello !

    Before everything, check through the Microsoft Store if a new update is available for the Xbox app for PC. Be sure to click on "Get Updates" if nothing happens.

    You can also check for a new Windows 10 update.

    Sometimes, such problems with your account recognition can be related with the Xbox Identity Provider. Check that it is properly installed on your computer, if not, you can get it via the Microsoft Store.

    Hope it can help !
  5. BlueManMania Win User

    xbox game pass question

    Hi, Gibby here!

    Sadly, you can only purchase subscriptions like Xbox Live Gold through the Xbox 360. However, on PC, you can get the Xbox app, allowing you to purchase many subscriptions that are on Xbox like EA Access, Game Pass, etc.
  6. Luismike44 Win User

    Xbox App not Recognising Game Pass Subscription

    I am not aware who of this subscription and request a refund,
Thema:

Xbox App for PC not recognising subscription and purchased games

Loading...

  1. Xbox App for PC not recognising subscription and purchased games - Similar Threads - App recognising subscription

  2. Whenever i load up the xbox app on my pc i get a error message saying 0x8060010 something...

    in XBoX on Windows
    Whenever i load up the xbox app on my pc i get a error message saying 0x8060010 something...: Whenever i load up the xbox app on my pc i get a error message saying 0x8060010 something went wrong. Ive reset and repaired the app ive reinstalled the app and cleared all the app cheche data but...

  3. does that detele the account plus I push save apps and games

    in XBoX Games and Apps
    does that detele the account plus I push save apps and games: My friend has an Xbox one and I used a disk to install wwe2k19 and it kept saying intallion stopped then I went two were it said reset console or facatore reset does that detele the account plus I...

  4. Why can I not send messages on the Xbox app but receive them?

    in XBoX Rewards & Social
    Why can I not send messages on the Xbox app but receive them?: I went through a whole song and dance with tech support already and they weren’t much help. Basically me and a friend have experienced time spans where the Xbox messaging will be unavailable in a...

  5. xbox app wont let me msg anyone.

    in XBoX Rewards & Social
    xbox app wont let me msg anyone.: Ive been trying to msg my friend for an hour. and it wont go through on xbox or the app. ive restarted my phone twice and deleted the app. it still wont work. cc17f5fc-8779-43d5-b5d9-8f7e663bc9f3

  6. Why does my Microsoft store and Xbox app say i have no connection?

    in XBoX on Consoles
    Why does my Microsoft store and Xbox app say i have no connection?: So, I went to sign into my Xbox app last night to play cod when all of a sudden it was saying I had no internet connection. I check the Microsoft store just to pretty much get the same result. I...

  7. XBOX app won't let me play games I've downloaded.

    in XBoX Games and Apps
    XBOX app won't let me play games I've downloaded.: I go to download anything on the Xbox app it will download but won't allow me to play the game the bar is yellow and it says see error details then it gives me an error code of 0x80070005 and when...

  8. can't install any app on windows

    in XBoX Games and Apps
    can't install any app on windows: I can't install any apps, either from the Microsoft Store or the Xbox app on Windows. It always fails before the download even starts. On the Xbox app, when I click to learn more about the error,...

  9. Xbox app remote play and Gamepass App cloud gaming not recognising my controller

    in XBoX on Consoles
    Xbox app remote play and Gamepass App cloud gaming not recognising my controller: I'm trying to use my stadio controller which has been transitioned to bluetooth mode. It works perfectly with in browser cloud gaming It doesn't work at all with remote play on the xbox app or...

  10. How to get the Xbox App to recognise Steam Apps that can open ms-xbl-multiplayer links

    in XBoX Games and Apps
    How to get the Xbox App to recognise Steam Apps that can open ms-xbl-multiplayer links: I just recently fully reset my PC and reinstalled Windows 10 Pro. I reinstalled Steam and the Xbox App as well as the Xbox console companion. I also installed Sea of Thieves on Steam, since this...

Users found this page by searching for:

  1. xbox game pass app bot recognising my subscription