Xbox app for my pc will not work. It opens to the black screen with Xbox logo then closes.

Hello, dustynjohnson. I’m Arturo, and I'll be glad to provide assistance with your inquiry today.

I understand you're having trouble launching the Xbox app.

Not only that, but, I would like to suggest these potential solutions. Please try each one and share your comments if needed.

A. Run the Gaming Services repair tool and then try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version”.

B. Perform a clean boot in your PC, once restarted, test the app again.

You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

C. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.

Note: In case GamingServices can't be modified, skip that one.

I'll remain attentive to your feedback.

Regards,

Arturo.

I'm and I'm here to help you.

Im more then happy to help you.

Im sorry that your experiencing problems with the xbox apps

There are a few problems with the xbox app at the moment.

I can’t do anything because im not an employee

Kind Regards

The “Xbox” app on my PC, and “Game Bar” will not work. I tried a bunch of different solutions, I even reset my pc and upgraded from windows 10 > windows 11, but nothing is working. When I open the “Xbox” app it just pops up for a second (black screen with white xbox logo in the middle) then it closes, and “Game Bar” wont open at all. Can someone please help?

(Windows 11 Home 23H2)

Hi YanYann,

The only drives that have bitlocker encryption are external drives I periodically plug in to backup.

I unplugged the external HDD I had plugged in that uses bitlocker.
Logged onto XboxAppTest profile.
error code gone. presented with popup:
"Gaming Services Required"
"Install Gaming Services"
downloaded services. Get UAC prompt to enter adminstrator acc password. Enter password.
"There has been an error, see details".
details:
"Something Unexpected Happened"
"Code: 0x80073D25"
Go back to main adminstrator account, fully sign out.
sign back into XboxAppText acc.
Gaming Services installs fine.
"Launching the Xbox App"
"Updating 100%"
Pulsating Xbox logo and black screen.
No change after 5 minutes.
Close program, restart.
launches to Black screen with static Xbox logo, and then closes.
Reboot PC. Log into XboxAppTest profile, Try to start Xbox app, launches to black screen with static logo, then closes.

Tried all of those and nothing worked. Something I noticed is that the Xbox App & Microsoft Store is quite buggy. I will try to open up the Xbox App sometimes and it will just leave me there on a black screen with the Xbox logo and I can't even close out of it (I have to manually go to task manager just to close out of it). I don't have any other way around this. Only last thing I can think of doing is to just reinstall Windows. I won't lose any data or have to reinstall anything from the reinstallation, but if you have any other ideas, let me know.

My Xbox One SmartGlass app won't even start on my PC(Windows 8.1). It show the startup screen with the logo on, and paaaw the app shuts down. Any suggestions?