Xbox app fails to connect or sign in (0x80131509)

Hi there,

I see lots of variations of what seems like the same issue but people are getting different solutions. In my case, I've tried all the solutions I
see posted and none of them have worked. I hate to make a post that looks like more of the same, but just in case someone has the same thing and managed to fix it, here's my story:





------------ cross-post from
answers.microsoft site--------------------



This is an issue with the game:

Age of Empires: Definitive Edition

Windows version:

Windows 10 Enterprise 2016 LTSB - completely fresh install, I installed the OS over the weekend and then installed the game once set up. Not really anything else running on it yet, no 3rd party anti-virus or modifications or optimizations made.

Issue Description:

The game loads and goes through the title screens, then on the menu it says I must
sign in to continue.

If click Sign In: dialog box disappears for a split second, you hear the default “error” noise, and it reappears instantly.

If click Exit: the whole game shuts down.

I then open the Xbox app to try and sign in there. It fails to sign in or even connect.

Error code:



(0x409) 0x80131509 from xbox app; no error code in the game

Some of the things I’ve tried:

• Running as a local user, a Microsoft account user, an admin, a standard user, etc.
  
• Completely disabled firewall and virus scanning by Windows.
• Ran the Windows App Troubleshooter: per
  support.microsoft
• Performed the 5 suggested solutions found on this blog:
  xbox windows app problems:
  • Keep Windows 10 up to date
  • Reinstall the Xbox app
  • Clear Windows Store cache
  • Change regional settings
  • Enable the Xbox app from Services
  • Run SFC scan
• Checked this troubleshooting recommendation from Microsoft:
  answers.microsoft
• Submitted my DxDiag file, StoreLogs file,
  StartupLog file, and Event Viewer file to the support team of the game. They're just sending me links to Microsoft support articles so I guess they didn't find anything specific in the logs.
  

Screenshots:

• In the game, I cannot get past this sign-in screen: [gif]
  https://gyazo.com/90fd540c6b0db54ed82bfa843d5bbe18
• Similar behavior in the xbox app: [gif] Screen capture - 18d9ce46d475318acd86be1de6a79760 - Gyazo

Note that the Windows Store app is working fine. I purchased the game through there, and also installed other free apps like Netflix for example and those work fine. This is (probably) specific to making a connection to xbox services, even though it says
they are running.

Hopefully this is specific enough

:)

 

Can't sign into Xbox for Windows 10 on Windows 10 PC

Same here. I wrote a super detailed issue on the answers.microsoft site: https://answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-app-fails-to-connect-or-sign...

Is that the same as you? I also posted the solutions I tried, and I hope they work for you but I've tried lots of things for 3 days now and nothing fixes it.

 

not getting access to the xbox app

the app showing the error We can't sign you right now . ry again later (0x409) 0x80131509 and not getting access

 

Hi robrogan,

Thank you for providing enough information about your concern. There's an on going issue with the game Age of Empire and the game developer is already aware of this issue and they are working for a fix. To get an update about this concern, I recommend that
you contact the game support. To do this, you may refer to the link below:

Support FAQ for Age of Empires: Definitive Edition - Age of Empires

Should you need further assistance, feel free to post back.

 

Thank you for the reply! The game developer has only suggested a few things I've already tried (e.g. reset the cache on windows store). If this is a known error and they are working on a fix then that's good. I wasn't aware of that

I asked them (no reply) but was wondering if there is a way to generate a log of what the xbox app is doing while it starts up and tries to connect. I was hoping to find a particular service or point of failure.

That being said... I'm sure the game developers will solve it faster than I can figure out haha!

Best,

Rob