Xbox app downloads stuck at Preparing.

Is the download stuck at 0%? Only preparing?

Hi, kagekiso,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I see that you have been attempting to resolve an issue with the Xbox PC app and are unable to install games. I am happy to help and provide some additional suggestions that will hopefully resolve the problem. May I ask why are you using a VPN? Was this a suggestion someone recommended?

Solution 1: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

Solution 2:

1. Open the Xbox APP
   
2. Sign out of the App
   
3. Then click install on any game you wish to install
   
4. You will see that no installation progress will start
   
5. Sign back into the App and see if the installation starts
   
6. You might also see an install update, and I would click on that
   

Sometimes you need to fix the connection with your account and Xbox services.

Solution 3: Use the System File Checker tool to repair missing or corrupted system files If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution 4: Create a local user or administrator account in Windows . Sometimes you can have a situation with permissions or profile corruption. Please follow the steps in this link to see if that fixes the current issue you are having.

Let's start with these troubleshooting steps and see if they resolve the problem. If not, we will continue to explore other troubleshooting steps.

I hope these suggestions help! If this answers your question, please mark the thread as “Answered.”

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Go to Apps & features > Game Services > Additional Options > Repair

Once the repair is complete, try to play again.

Similar issue. I choose a game and select download in the Xbox app which in turn opens the EA Desktop app. My gamepass account is showing it is linked and that I have EA Play. However, the download button for the game in EA Desktop is missing. All of the EA Play games are missing the download button. Meanwhile the xbox app gets stuck saying it is preparing to download at 0%. Then it disappears from the sidebar in the Xbox app. The button to download the game on the Xbox app goes back to saying install. It is an endless circles that doesn't work. I just spent and hour with EA chat and it is still not resolved. Absolutely ridiculous!

Hi there welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Have you tried uninstalling and installing the game?