Xbox app doesnt work

Ege Ansal · Jun 22, 2023

Recently my xbox app stopped opening or downloading games

i already tried uninstalling and reinstalling game services and the xbox app no matter what i do i cant open or download new games

:)

Darhyl Mayte Amizola

Hey Ege!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Kindly try to perform the following troubleshooting steps:

Make sure to update your Windows, Device Drivers, Xbox, and gaming services apps:

Windows:

Press the Start button on the taskbar, type settings, and then select Settings.

On Windows 10, select Update & Security. On Windows 11, select Windows Update.

On the Windows Update page, select Check for updates to see if any updates are available for your device.

Once the updates have downloaded, select Install now to start the installation.

Following installation, we recommend that you restart your device so that the latest updates can take effect.

Device Drivers:

For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Xbox and gaming services:

Press the Start button on the taskbar, type store, and open the Microsoft Store app.

Select Library.

Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

Reference link: https://support.xbox.com/en-US/help/games-apps/...

MASTER BOSS 077

You cannot change your gamertag on the Xbox app

Yes, you can.

cakepersongirl

thank you but i actually meant to change my profile picture lol

II DIDIER II

Hello cakepersongirl

Thanks for asking in the forums.

You can make the change of GAMERTAG in the following link:

https://social.xbox.com/changegamertag

Darhyl Mayte Amizola

Thank you for your response.

Since you have already reinstalled your Xbox and gaming services apps yet the issue still persists.

It seems the only best option to fix this is to reformat the C: Drive where the Windows was installed then proceed to download the Xbox app.

Before you proceed with the reformat, please make sure to back up your files.

Xbox app doesnt work