Xbox app doesn’t show all my captures

Hi TJRingling,

Greetings!

Thank you for posting to Microsoft Community.

We understand that you're experiencing issues with your Xbox app and Xbox One drive. I'll do my best to help you out.



Firstly, let's address the issue with your Xbox app not showing all your captures. This could be due to a few reasons, such as the captures not being uploaded to your Xbox Live account or the app not syncing properly. Here are some steps you can take to troubleshoot this issue:



1. Check your Xbox Live account to ensure that your captures have been uploaded. You can do this by logging into your account on the Xbox website and checking your captures there.



2. Make sure that your Xbox app is up to date. You can do this by going to the Microsoft Store and checking for updates.



3. Try signing out of your Xbox app and then signing back in. This can sometimes help with syncing issues.



4. If none of the above steps work, try uninstalling and then reinstalling the Xbox app.



Now, let's move on to the issue with your Xbox One drive not uploading any of your clips and giving you an error message. This could be due to a few reasons, such as a poor internet connection or a problem with your Xbox One console. Here are some steps you can take to troubleshoot this issue:



1. Check your internet connection to ensure that it's stable and strong enough to upload your clips. You can do this by running a speed test on your internet connection.



2. Make sure that your Xbox One console is up to date. You can do this by going to the settings menu on your console and checking for updates.



3. Try clearing the cache on your Xbox One console. You can do this by holding down the power button on your console for 10 seconds until it turns off, unplugging the power cord, waiting for 30 seconds, and then plugging the power cord back in and turning on your console.



4. If none of the above steps work, try resetting your Xbox One console to its factory settings. This will erase all data on your console, so make sure to back up any important data before doing this.

You may check this support article that might help you with your concern: Manage your game clips and screenshots | Xbox Support

Thank you,

Microsoft Community Moderator

Hello TJRingling,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

I tried to find where “my captures” are on the Xbox website, but I am unable to see them anywhere.

On my Xbox all my captures are listed as being on Xbox live, and some website not associated with Microsoft was able to pull them up (but the saving process is annoying so I’d prefer to save off my Xbox app.)

I’ve restarted my Xbox countless times, changed internet, tested connection, all of that, and I don’t want to do a soft rest because I’m guessing I’d have to sign back into all my accounts (my family’s accounts own a lot of games I play, and all that) and I’d probably have to sign back into my apps? I want to try to find a solution other than soft resetting, but if that’s the only way I’ll do it. Right now I just ask where on the Xbox website am I supposed to go to see my captures?

Hi TJRingling,

Thank you for your reply.

Can you please check your OneDrive storage make sure it has enough space to save some capture.

Thank you,

Microsoft Community Moderator

I tried logging in on my macbook but it looks like I need the xbox app to view and manage my captures, but there doesn’t appear to be a download available for mac devices.