Xbox App doesn't let me download and play the Halo Infinite Campaign

Hi PowerElite, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly restart your PC and then launch the Xbox App, make sure to search Halo Infinite (Campaign) then install it from there.

Hi,

Greetings!

Thank you for posting in Xbox forum.

I totally understand you need assistance in regards with Halo Infinite Campaign on Game Pass. We need to investigate this to find the best possible solution to this issue. Let's work on this together.

To better understand the situation, we would like to ask these questions, such as:

• Where did you purchase the Halo Infinite Campaign? ex. Xbox app for PC, Microsoft Store, Steam
  

Campaign is the single-player story mode that follows the adventures of The Master Chief on Zeta Halo. In this menu you can Start or Continue or Load saved versions of your game.

Halo Infinite is an Xbox Play Anywhere game, this means that if you purchase it on an Xbox console, the Xbox app for PC, or the Microsoft Store app for PC your purchase will carry over to all these storefronts. If you purchase the game through Steam your Campaign purchase will only be available through Steam.

Sincerely,

Leonardo_Y

Hi thanks for the reply, it's on the Xbox app and the app is up to date, the issue is with the Halo infinite (Campaign) one. It also give me the option to try and launch the game even tho it isn't even close to completely downloaded, when I use the option to launch the game nothing happens

I have the same problem as well. I was playing Halo Infinite Campaign earlier and it worked fine from the Xbox App on PC (with Xbox gamepass) and now when Get back on the Xbox app and hit "Play" it Redirects me to the Gaming services. Help anyone please?? this is quite annoying and should not be happening.

Hello Bradley Van der linde,

Thank you for reaching out to us about your issue!

Are you trying to download Halo Infinite on Steam or through the Xbox app?

If it's the Xbox app, can you verify that your Xbox app and Gaming services are up to date?

Open the Xbox App

• Click your profile icon at the top right corner of the page
  
• Select "Settings"
  
• Select "About" on the left panel
  

The first set of numbers under "Version" will display the current version of your Xbox App.

Current versions:

Xbox App: 2112.1001.10.0

Gaming Services: 3.60.12001.0

Also, is "Halo Infinite (Campaign)" giving you trouble or is it "Halo Infinite" (Multiplayer)? Have you tried downloading any other games?