Xbox app doesn't download games on one of my external hard drives

The 0x80070005 error is related to access permissions in Windows.

Are you logged into an Adminstrator account?

Also, are you trying to download your games on Xbox App? Can you try to download them on Microsoft Store to see if it works there?

Also, are you trying to download them on a fixed hard drive or an external hard drive? If you have 2 hard drivers (or one external hard drive, or even 2 partitions on the same hard drive), try to change the download/install location. I can give you a step by step for that if you have 2 partitions or one external HD.

Please tell users of the xbox one that once they allow the xbox one to format an external hard drive they will be unable to use this hard drive with there PC. I have very little interest in downloading the games i've played onto it. I mainly wanted to
download movies from my external hard drive to my xbox one for viewing movies. Same with songs (much like on the ps3 or even the xbox 360) I am very dissapointed with the download as it does not allow me to do this and futher more i now have a useless external
hard drive!

All of my Microsoft and Xbox games are downloaded on my external drive including the previous Horizon, which is Forza Horizon 4. I changed where new apps are stored when downloaded from the Microsoft store to my external drive but it still wont download Forza Horizon 5 to my external drive. On the Xbox app it wont show my external drive as an option to download to. I am able to download any game from the Microsoft store and Xbox app to my external drive except Forza Horizon 5.

Hello Anonymous_375,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble downloading games on your external hard drive. There are a few possible reasons why this might happen, such as:



- Your external hard drive is not formatted for Xbox One or Xbox Series X|S.

- Your external hard drive does not have enough free space to download the games.

- Your external hard drive is not connected properly to your console or has a faulty cable.

- Your console settings are not configured to download games to your external hard drive.



To troubleshoot this issue, please follow these steps:



1. Make sure your external hard drive is compatible with your console. You can check the compatibility requirements here: Troubleshoot external storage detection on Xbox | Xbox Support

2. Make sure your external hard drive is formatted for your console. You can format your external hard drive by following these instructions: Manage storage on your Xbox console | Xbox Support

3. Make sure your external hard drive has enough free space to download the games. You can check the available space and manage your storage by following these steps: Find your games and add-ons | Xbox Support

4. Make sure your external hard drive is connected properly to your console and has a working cable. You can test the connection by unplugging and plugging back the cable, or trying a different USB port on your console.

5. Make sure your console settings are set to download games to your external hard drive.

Please see: Game installation issues on PC | Xbox Support



If you have followed these steps and still cannot download games on your external hard drive, please contact us again and provide us with more details about the issue, such as:



- The model and capacity of your external hard drive.

- The error message or code you see when you try to download games.

- The games you are trying to download and their sizes.



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

You can already use USB Flash drives and hard drives on Xbox One to view videos, music and pictures. To view these files you first need to download the Media Player Preview App from the Xbox One Marketplace. Connect your device and load the app.

To use an external hard drive for Xbox One storage, the device itself must be at least 256GB and USB 3.0. Which means the external storage for Xbox One data must be a hard drive, USB Flash drives are not supported for Xbox One storage.