Xbox app doesn't connect to console

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

After that, restart your other devices again before testing it.

Hi, thanks for the procedure, it worked!

At one time I had the same problem.

I renamed my Xbox to something different and it started working.

I do have multiple XB's and they all have a different name.

Thank you for your response. How exactly would I go about uninstalling the app? When I right-click on it and go to settings, the uninstall button is grayed out. I also don't see anything about it in the app itself.

Thank you for your response. I had forgotten to mention that I had never been able to add it, it has done this from the very beginning.