Xbox app doesn't allow me change my gamer picture

[quote user="thiennguyen8199"]

hello there

doesnt your personal picture and gamerpic pretty much the same thing? so when changing it shouldnt it also change too?

[/quote]

That's what I'm trying to figure out, why my personal picture doesn't change when I change my gamer picture. I read somewhere that your personal picture was visible to yourself and friends only and your gamer picture was what showed up to all others (obviously
if they are the same picture, everybody sees the same thing). My dilemma is that when I go to change my gamer picture, I have to then repeat it for my personal picture (right below the gamer picture option on your profile in dashboard). For most people, changing
your gamer picture automatically changes your personal picture, but not for me... and I'd like to know how to fix that.

When I take a picture using the website, it doesn't actually change the gamerpic used on my profile.

From the site:Change your gamer picture on your console in Settings, Profile, Edit Profile, Gamer Picture

Hi Fidaay,

Thanks for get back to us. I'm sorry to hear the issue is persisting when trying to upload your own picture on your Xbox App. I struggled a bit myself when trying to customize my gamer pic with my own picture. The way I was able to get the Xbox app to give
me the option to upload my own image and allowed me to do it was through the Xbox App on my phone.

If you're able to I would suggest to install the Xbox App on you phone and sign in and try to customize your gamer picture through there.

Follow these steps:

1. Select Sign in, choose your profile, then select My profile.
   
2. Select Customize profile > Change gamerpic. (You’ll need to select
   Switch to gamerpic first if you’re replacing your avatar with a custom image.)
   
3. Select Upload a custom image and choose one to use from your connected device or OneDrive.
   
4. Select Upload.

Also, here is a Forum article from Windows'Changing
your profile picture on the Xbox App'

Note

Custom images are only available for adult Microsoft accounts.

It would be cool if they allowed us to use our Xbox 360 gamer pictures on our Xbox One consoles. All they would have to do is resize them. It doesn't seem too hard for them to do as my Xbox 360 friends have there profile pictures resized on the website.

Or maybe the answer was given in my first post. Change your gamer picture on the 360 and it should show up as your default gamer picture on xbox one. Seems pretty simple to me.