Xbox app Crashing on Game Pass and Store pages while signed in.

Zizimaza · Jun 28, 2021

My Windows 10 Pro machine is updated to the latest version 21H1 (build 19043.1081). I have done a clean install of windows and the Xbox app still crashes when I go to the Game Pass and Store Pages. If I sign out I can navigate the app without issue. As soon as I sign in the app crashes repeatedly on the two pages I have described. I do not have the N version of windows and I have tried reinstalling the app and resetting it. Help, I would like to play the games I own.

:)

XBF Ihssane Z

In this case, we recommend checking this link Fix problems with apps from Microsoft Store to troubleshoot your issue.

darkist1

Hi AuzoW,

You can try these steps :

If you can’t install Game Pass Games on your PC, follow these suggestions:

Check if you have the right Game Pass
Clear Cache of Xbox Game Pass App
Update to the latest Windows 10 version
Admin privileges for Games
Give Admin privileges for Games
Check Windows Store Apps Troubleshooter
Repair Game if it keeps crashing or doesn’t work
Cannot Sign in to Xbox Live

XBF Diego M

Hi lystalex,

The new Xbox (Beta) app on PC for the Xbox Game Pass for PC, included with Game Pass Ultimate, and the Xbox Console Companion app uses the account logged into the Microsoft Store app, not Windows, for subscription and game license verifications. Log
in normally to Windows with Account #1. Then, open the Microsoft Store from your Start menu, and
in the upper right corner, click on your account picture and sign out from Account #1. Sign in to Account #2, and from there the Xbox (Beta) app should recognize Account #2 and allow you to start installing games. Make sure you are also signed in to Account
#2 on the Xbox (Beta) app, but it should automatically do it once you sign in to the right account on the Microsoft Store.

Sign in to Account #2 in the Microsoft Store and then let us know if it allows you to install games while logged into Account #1 for Windows.

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Open Settings then System -> Apps -> Apps & features -> look for Microsoft Store and click it. ->The advanced options link will appear. Click it. -> On the next page, click on the Reset button to reset Microsoft Store to default settings.

After that, kindly open the Microsoft store app, sign out then sign back in using the email where you purchase the game pass.

Please sign out and sign back in on your Xbox app as well.

Lucas Lauer

The account of your mother will need to be signed in the Microsoft store app while your account will be logged on the Xbox app, this will allow you to share the DLC and any other game pass feature on PC. That's the only way to share her account's DLCs with your account on PC.

Xbox app Crashing on Game Pass and Store pages while signed in.