Xbox App crashes when trying to go to the captures

Discus and support Xbox App crashes when trying to go to the captures in XBoX Games and Apps to solve the problem; So I was watching and cutting captures from Ghost Recon Wildlands and suddenly the app crashed. I came back, everything worked perfectly except when I... Discussion in 'XBoX Games and Apps' started by Mafmaf78540, Apr 27, 2017.

  1. Mafmaf78540
    Mafmaf78540 Guest

    Xbox App crashes when trying to go to the captures


    So I was watching and cutting captures from Ghost Recon Wildlands and suddenly the app crashed. I came back, everything worked perfectly except when I wanted to go back to the captures section : the app kept crashing. I really don't know what's happened. (I
    already tried to uninstall - reinstall the app)

    Thanks in advance for the help

    :)
     
    Mafmaf78540, Apr 27, 2017
    #1
  2. ROGUE D3M0N
    ROGUE D3M0N Guest
    Xbox App on Windows 10 keeps crashing

    I have been trying to download my captures on my Xbox app for the last few hours. Every time I start downloading the captures the app crashes. I have already tried uninstalling and reinstalling the app. Nothing seems to work. If anyone can help me try to
    get it to work I would really appreciate it
     
    ROGUE D3M0N, Apr 27, 2017
    #2
  3. Elfishgene
    Elfishgene Guest
    W10 Xbox App Message Crash!

    The W10 Xbox app now crashes constantly when trying to open messages!
     
    Elfishgene, Apr 27, 2017
    #3
  4. Catherine Cus.
    Catherine Cus. Guest

    Xbox App crashes when trying to go to the captures

    Hi,

    An outdated version of the Xbox app, and software conflicts with the program installed on your computer are possible reasons as to why you're encountering this issue. Let's isolate your concern by answering the following questions:

    • Have you made any changes to your device before encountering this issue?
    • Are you getting any error messages?
    • Have you tried accessing the captures folder of other games to check if the same issue occurs?
    In the meantime, we recommend running the Windows apps troubleshooter provided on this

    link    . This can help resolve issues with applications downloaded from the Windows Store.

    To check if there are updates available for the Xbox app, kindly follow the steps provided on this

    link    .

    We also recommend keeping your device up-to-date. See
    How to get software and driver updates for Windows 10     for the steps.

    Another solution you may perform is to reset the Xbox app from Settings. Here are the steps:

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find the Xbox app and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect.
    7. Launch the Xbox app.
     
    Catherine Cus., Apr 27, 2017
    #4
  5. Catherine Cus. Win User

    Xbox App crashes when trying to go to the captures

    Hi,

    An outdated version of the Xbox app, and software conflicts with the program installed on your computer are possible reasons as to why you're encountering this issue. Let's isolate your concern by answering the following questions:

    • Have you made any changes to your device before encountering this issue?
    • Are you getting any error messages?
    • Have you tried accessing the captures folder of other games to check if the same issue occurs?
    In the meantime, we recommend running the Windows apps troubleshooter provided on this

    link    . This can help resolve issues with applications downloaded from the Windows Store.

    To check if there are updates available for the Xbox app, kindly follow the steps provided on this

    link    .

    We also recommend keeping your device up-to-date. See
    How to get software and driver updates for Windows 10     for the steps.

    Another solution you may perform is to reset the Xbox app from Settings. Here are the steps:

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find the Xbox app and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect.
    7. Launch the Xbox app.
  6. Rodrigo Oliver Win User

    Xbox app crashing when trying to download capture.

    Hi Onyx my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    The file must be corrupted, are you able to watch it online?

    You can also try to download it using a DVR site like this one: https://xboxclips.com/

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
  7. ManlyDog Win User

    Microsoft Solitaire Collection daily challenges stats reset

    The app just crashed again with an error code (unfortunately, I didn't capture the error code). When I restarted the app after the crash, all my achievements are again reset to 0 now.
  8. nityv2 Win User

    Xbox App crashes when I try to upload a capture

    I found a fix for this issue last month, but it seems it hasn't gone around yet:

    before you upload, try collapsing the window with the "collapse" button at the top left of the app, then upload
  9. IVI I S IF I T Win User

    Xbox App crashes when I try to upload a capture

    Did you ever figure this out? having the same issue.
Thema:

Xbox App crashes when trying to go to the captures

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