Xbox App crashes when I try to upload a capture

I found a fix for this issue last month, but it seems it hasn't gone around yet:

before you upload, try collapsing the window with the "collapse" button at the top left of the app, then upload

Did you ever figure this out? having the same issue.

DarkusFreedom16,

Thank you for the tips, but unfortunately neither of those methods solved the issue. To reiterate, I am able to upload videos that are shorter than 40 seconds. It is videos that are longer than 40 seconds that crash the app. So a 30 second clip uploads fine,
but a 1 minute clip crashes at 98%. This is very strange that it would work with shorter clips but not a clip only slightly longer.

Any other ideas how to fix this?

Hi Unidentified User,

Thank you for bringing this up. Normally, you should be able to upload clips using the Xbox app on your computer. Regarding your concern, can you tell us if you were able to upload clips before using your Xbox app? If so, there's a possibility that the app
got corrupted on your computer. To resolve this issue, I suggest that you run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

If the issue persists, I also suggest that you reset the Xbox settings on your computer by performing the following steps:

1. Press the Windows key on your keyboard, and then click the Settings icon. Select System, and then select Apps & features.
2. Find the Xbox app, and then click on Advanced options.
3. Click Reset.
4. Restart your computer for the changes to take effect.

Do get back to us with the results. We'd be more than willing to provide you additional help.

I'm also having this issue, and have tried all troubleshooting steps in this AND linked threads. Resetting the app in Settings hasn't helped.

Through trial and error, I've discovered that if the clip is 15 seconds or shorter, it will upload and the app doesn't crash. If the clip is 16 seconds or longer, the Xbox App crashes when the upload reaches 97%

This issue didn't start happening to me until after 7/11/2018. On that day, I had uploaded a 2:23 clip without issue. Since then I've been unable to upload anything longer than 15 seconds.

Hi,

There are several reasons why the Xbox app crashes when you're trying to upload your game captures. Two of these are having a corrupted app file and incorrect configuration setting. To help you resolve this concern, we recommend that you check out the link
below and follow the solutions provided by Ackis.

Click here

Kindly update us with the results, so that we can assist you further.

PhidzMac02,

Thank you for the reply, but I don't see anything in that link that addresses my issue. There is a lot of troubleshooting there for people having trouble recording clips on their PC, but I am not trying to do that, I don't even play from my PC. I am just
trying to upload the clip which was recorded on my Xbox and saved to OneDrive. I have figured out that clips over 40 seconds seem to crash it, whereas shorter ones don't. But this is a pain because if I have a 2 minute clip, I need to cut it into sections
to upload it and it looks bad trying to piece it back together.

Others have had this problem too, but I don't see a solution in their forum posts either:

https://answers.microsoft.com/en-us/windows/forum/games_windows_10/xbox-app-crashes-during-uploading...

https://www.reddit.com/r/pcgamingtechsupport/comments/5d8vgr/xbox_app_crash_when_uploading/

DarkusFreedom16,

Thank you for the tips, but unfortunately neither of those methods solved the issue. To reiterate, I am able to upload videos that are shorter than 40 seconds. It is videos that are longer than 40 seconds that crash the app. So a 30 second clip uploads fine,
but a 1 minute clip crashes at 98%. This is very strange that it would work with shorter clips but not a clip only slightly longer.

Any other ideas how to fix this?

Hi Unidentified User,

Thank you for bringing this up. Normally, you should be able to upload clips using the Xbox app on your computer. Regarding your concern, can you tell us if you were able to upload clips before using your Xbox app? If so, there's a possibility that the app
got corrupted on your computer. To resolve this issue, I suggest that you run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

If the issue persists, I also suggest that you reset the Xbox settings on your computer by performing the following steps:

1. Press the Windows key on your keyboard, and then click the Settings icon. Select System, and then select Apps & features.
2. Find the Xbox app, and then click on Advanced options.
3. Click Reset.
4. Restart your computer for the changes to take effect.

Do get back to us with the results. We'd be more than willing to provide you additional help.