Xbox app crash

I am running ARK game on my windows 10 PC. I use the Windows 10 PC to run ARK as a player server. everything starts fine, we can play for hours sometimes, but it will get to a point were the Xbox app crashes and no one can join the ARK game . I took a picture
of what the app looks like when it crashes. As you can see from the image below, the the images next to the names are gone. this is how i know the app stop working. The ARK game running as a server. It stay running but for some reason stop talking to the Xbox
live. The app stay running but then it look like it stop working. the app dose not close out or freeze. I'm not sure if this an Xbox app issues or the ARK game crashes the Xbox app. This is a brand new windows 10 build. and have uninstalled the Xbox app
and reinstall the app to see if that would help, it didn't.

Any ideas?



:)

 

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Hi erikchris,

Having a corrupted game file is one of the potential reasons why you're experiencing issue with the Xbox app. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• Are you experiencing the same concern with your other games?
• Have you tried uninstalling and reinstalling the affected game?

Meanwhile, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Microsoft. To do this, you may refer to the link below:

Click here

Step 2: Reset Xbox app settings.

1. Click Start and click Settings.
2. Select System.
3. Select Apps & features.
4. Find the Xbox app and click Advanced options.
5. Click Reset. Restart your device so that the changes can take effect.
6. Launch the Xbox app.

Step 3: Reset the game from the Settings menu.

1. Click Start and click Settings.
2. Select System.
3. Select Apps and features.
4. Find the game and click Advanced options.
5. Click Reset. You need to restart your computer to let the changes take effect.
   

Let us know how it goes.