XBOX APP causing windows to crash

Update on BSOD issue

Hello MattedHarbor972,

With regards to BSOD with Xbox App on PC. A fixed has been pushed since last Friday and you should check for an update to the Gaming services via the Windows store. Your gaming services should be Gaming Services version 3.63.16003. To verify this

• Open the Xbox app
  
• Click on your Profile and then click settings
  
• Then click on About and under Versions you should see Gaming Services version 3.63.16003
  

This update fixes all the issues except the Avira configuration. There is still a known compatibility problem with Avira anti-virus that may cause crashing. We do not have an ETA, but an update should be released soon to address this specific issue.

Thank you,

HI, MattedHarbor972,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You are having issues installing Football Manager 2022, and you're either unable to install it or it BOSD your laptop. Also, make sure that your GPU drivers are updated as well. I have provided a few suggestions below that can hopefully solve this problem. I was not able to replicate the issues you mentioned on my end. I installed the game on six different PCs and did not encounter those issues. Try the suggestions below.

Solution1: Use the System File Checker tool to repair missing or corrupted system files. If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

Solution2: Reset Windows 10 store & Xbox app

1. Open Settings.

2. Go to Apps -> Apps & features.

3. Look for Microsoft Store/Xbox App and click it on the right side.

4. The advanced options link will appear. Click it

5. Next, click on the Reset button to reset Microsoft Store/Xbox App to the default setting.

Solution3: Try reinstalling the Gaming Services package on your Windows 10 device:

1. Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
   
2. In the Administrator: Windows PowerShell screen, type the following command and press Enter:
   
3. Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
   

Solution4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

Solution 5: Windows Update Troubleshooter

f you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem. Make sure to choose Run update to troubleshoot and Windows app.

Open Windows Defender and turn off real-time protection.

• In the Cortana search box, type "Windows Security."
  
• Open "Windows Security" > "Virus & Threat protection" > "Manage settings"
  
• Disable "Real-time protection."
  

Stop Windows Defender from blocking Xbox App by adding the launcher to the exclusions list.

• Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection.
  
• Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.
  
• Select Add an exclusion, and then select Xbox App. A folder exclusion will apply to all subfolders within the folder as well.
  

Temporarily disable your security program(s) before launching installing any games.

False positives occur when your antivirus software incorrectly identifies safe software as malicious. If your antivirus or anti-malware falsely flagged the Xbox app, remove the file from quarantine, if necessary, then whitelist Xbox app. To do so, follow the instructions from your manufacturer.

Sample of Virus & malware checkers that have been known to prevent Xbox App from launching or installing games:

• Malwarebytes
  
  • Norton & Norton Utilities Ultimate
    
  • Trend Micro Maximum Security
    
  • Comodo Antivirus
    
  • Sophos
    
  • Emisoft Anti-Malware
    
  • Avira
    
  • Avast & Avast Cleanup
    
  • Bullguard
    
  • ​
    

Try to install games after going through these steps.

Solution 6: How to open MSConfig in Windows 10/11

From the taskbar, search System Configuration.

Select the top result, System Configuration desktop app.

Then Go to the Services tab.

Select Hide all Microsoft services box, so you don't accidentally disable Windows Services.

Select Disable all and restart the windows

See if that fixed the issue.

Solution 7: Task manager

Right-click on the windows start menu and select task manager.

Then click on the Start-up tab

, click on the programs in the windows, and disable them

Restart PC and attempt to install games

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

If your problem persists, please let me know, and we can continue to work on this issue and try to resolve it.

Hello,

I wanted to update this thread regarding many users still experiencing BSOD issues when attempting to install or play a game via PC Game Pass. Another update went out late Friday and is slowly making its way through. Please make sure that you check the Windows Store, and when you update the Xbox app and Gaming services, you should be on 3.63.22003.0 Gaming Services. After this update, please submit a bug report if you are still experiencing BSOD issues. I will post the steps below.

How to check Gaming services version Xbox App

• Open the Xbox app
  
• Click on your Profile and then click settings
  
• Then click on About, and under Versions, you should see Gaming Services version 3.63.16003
  

Submitting a bug through the Xbox App

1. Navigate to the top right of the application and select your Gamer pic icon
   
2. Select "Feedback" in the drop-down menu
   
3. Select "Report a problem."
   
4. Click "Give new feedback."
   
5. Add [Xbox Forum] in "Summarize your feedback," followed by a feedback summary
   
6. The category should automatically be selected.
   
7. Once complete, post the title of the bug report along with the submission date in this thread
   

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

I get it might be a problem with windows itself but i know what i've done for my assumption why the game starts crashing: when i didnt have the "full" xbox package on my comp, the games booted up, worked well but i couldnt sign in since it didnt detect
xbox. then after i reinstalled every xbox app with powershell, the crashing started again so my guess is: xbox app boots up on launch of the game, tries to load the overlay to let asphalt access this and that resulting in a crash for reasons the xbox app might
cause. like i said ive had this problem since the very first creators update came out. I'll look into it tomorrow and try to crash some processes and see if it helps.

When the window pops up and asks you to allow access to your Microsoft account did you allow it? Make sure that they both have permission permissions under the apps menu

that is the most common cause of these crashes,