Xbox app buttons don’t work

Hi Kivi, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is happening since a few days ago and it's affecting more users/platforms* as well.

https://www.reddit.com/r/FortNiteMobile/comments/1bjnnun/fortnite_touch_controls_bugged/

Please, contact Epic Support:

https://www.epicgames.com/help/contact-us

I hope this helps.

*Note: This is a non-Microsoft website.

The page appears to be providing accurate, safe information.

Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

Thoroughly research any product advertised on the site before you decide to download and install it.

I don’t know how to close this topic but it seems to be working now. I shut my xbox off, holding the power button. Unplugged the xbox for 30 seconds and hit the power button before plugging it back in and turning it back on. It seems to be working properly
now.

Hi it great to hear that the problem was solved. For the other problem you could try this. Open the Xbox app and click the cogwheel button at the bottom left. On the General Tab, you will an option to sign in to your Twitter account. Click it.If it works,
then you don’t really have a problem if it does not try this .In order to sign into Twitter in the Xbox app, open an app, any app. Once the app is open, tap the Win+G keyboard shortcut. This will open the game bar. Click the cogwheel button next to your profile
icon.This will take you to the game bar settings. Select the Accounts tab and you’ll see an option to sign in to Twitter there. Click the Sign In button and this time, the sign in page will open allowing you to sign in to your Twitter account.Hope it helps

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
2. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
3. Open the Microsoft Store app, library>get updates and update everything.
4. Press the Windows Button then type Services.
Right-click over the Services App from the list of results.
Then select Run as Administrator
Scroll to the bottom and find the following services:
IP Helper
Xbox Live Auth Manager,
Xbox Live Game Save,
Xbox Live Networking Service,
Gaming Services.
Do this with each of the services listed above.
Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic.
If the service isn’t started, click Start to start the services.

Click Apply and OK to save changes.

5. Restart your PC and see if that solves the problem.

Hi Abbey, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to check the controller test on the Xbox Accessories App?

While on the app, if a firmware update notice appears, please accept it and update the controller.

Press the Xbox Guide Button > Settings > Devices & Connections > Controllers & Headsets > Enter Test Mode (Click on the Conical/Lab Flask Icon beside the three dots ...).

Test the face buttons ( X A Y B) if they still won't work, the controller might be damaged.

If it's still under warranty, you can submit a repair request.

Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

I hope this helps.