Xbox app broken on Windows 11, folder permission issue with no way for user to resolve,...

Same issue here, and upgrading to Windows 11 Beta did not resolve it. At this point it's pretty clear that the XBox app, and Windows Stor integration with it, is totally broken. Is there a way to bring this more to Microsoft's attention?

Hi netanel603,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're experiencing issues with the Xbox app on your PC. I'd be happy to help you resolve this issue.



The error message you're seeing, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item," typically indicates that there is a problem with the permissions on the file or folder that the Xbox app is trying to access. This can be caused by a number of different factors, including antivirus software, user account control settings, or file system permissions.



To resolve this issue, there are a few steps you can try:



1. Check your antivirus software: Some antivirus software can interfere with the Xbox app's ability to access files and folders on your PC. Try temporarily disabling your antivirus software and see if that resolves the issue. If it does, you may need to adjust your antivirus settings to allow the Xbox app to access the necessary files and folders.



2. Check your user account control settings: User account control (UAC) is a security feature in Windows that can prevent apps from accessing certain files and folders without your permission. Try adjusting your UAC settings to allow the Xbox app to access the necessary files and folders. You can do this by going to Control Panel > User Accounts > Change User Account Control Settings.



3. Check your file system permissions: If the Xbox app is trying to access a file or folder that you don't have permission to access, you may see this error message. Try checking the permissions on the file or folder in question and make sure that your user account has the necessary permissions to access it.



4. Reinstall the Xbox app: If none of the above steps work, you may need to reinstall the Xbox app. To do this, go to Settings > Apps > Apps & features, find the Xbox app, and click on it. Then click on the "Uninstall" button and follow the prompts to uninstall the app. Once it's uninstalled, go to the Microsoft Store and reinstall the app.



As for the error code 0x800704c7, this typically indicates a problem with the Windows Update service. You may want to try running the Windows Update troubleshooter to see if that resolves the issue. You can do this by going to Settings > Update & Security > Troubleshoot > Windows Update.



Learn more: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Thank you,

Microsoft Community Moderator

It sounds like the issue you're experiencing may be related to the permissions set on the XboxGames folder. In order to ensure that the game installs to the correct folder, you may need to adjust the folder permissions to allow the Xbox PC App to write to that folder.

To do this, you can try the following steps:

1. Right-click on the XboxGames folder and select "Properties."
   
2. Click on the "Security" tab.
   
3. Click on "Edit" to change the permissions.
   
4. Click on "Add" to add a new user or group.
   
5. Enter "ALL APPLICATION PACKAGES" in the object name field and click "Check Names" to confirm it is a valid entry.
   
6. Click "OK" to add the user or group.
   
7. Select the new user or group from the list and give it "Full Control" permissions.
   
8. Click "OK" to save the changes.
   

Once you've made these changes, try reinstalling the game and see if it installs to the correct folder. If this doesn't resolve the issue, you may need to contact Xbox support again or seek further assistance from a Windows or IT professional.

I resolved issue by moving my WindowsApps folder inside another temp folder, then installed MSFS to the same drive where it made another WindowsApps folder which competed the installation, I then just moved the original files from the temp Apps folder back
to the new one. Sounds simple, but I had a lot faffing about to do as moving the windowsapps folder had files inside being used by other programs like the xbox beta app and not having permissions for files and folders, a google search helped in fixing those
issues which was simple in the end.

Only other way of doing it is a clean install of windows i'm afraid

Forgot to mention, have you changed the default location of windows store apps? as choosing my drive and clicking install did absolutely nothing untill I change default apps location

Hope this helps you get up in the air.

Thanks for the update, let's try first changing your windows apps folder name or deleting it, in that way the system is going to create another.

For this you need to change permissions (after that restart the PC and see if a new WindowsApps folder is created)

Press Windows + E and go to the drive where game is installed.

On the WindowsApps folder, right click on it and select properties > Go to the Security tab and select Advanced:

Click on Continue in the Permissions tab > Select Change > Click Advanced in the Select User or Group window, then Find now:

Select your user account and click on Ok > Click on Ok and Apply on every window and close them.